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Database Analyst - Talent Portal (Original Website Migrated)

Date Posted: Jun 24, 2020
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Job Detail


Job Description

Toronto Retail Group (TRG) is the largest Mercedes-Benz retail group in Canada, comprised of six fully-fledged dealerships, a dedicated sales point, a dedicated passenger car service point, a dedicated Sprinter sales/service facility and a Vehicle Reconditioning Centre in the Toronto area. The Business Development Centre (BDC) Database Analyst supports the operational efficiency of TRG from within the Retail Operations group.

Main Responsibilities:

  • Maintain “Grounded Status” data sheet to ensure CCR’s have most up to date data when contacting customers
  • Pull lease and finance maturity customer data from OE and MBFS for BDC campaigns; create monthly lease and finance books for CCR’s that fairly distribute maturities by make and model
  • Manage Key2Key database and reporting; distribute data to CCR’s for finance customer contact (K2K loyalty program)
  • Compile and maintain monthly “Wrap-Up Report” data to measure incoming call volumes
  • Maintain monthly and quarterly TRG sales programs, loyalty programs, discount limits and incentives in OE
  • Maintain all other TRG-specific aspects of vehicle sales in OE including Dealer Options & Charges (Freight & PDI fees, admin fees, etc.) as required
  • Visit each TRG dealership on a monthly basis and work with retail GM/GSM/Sales Managers to reassign orphan customers as required
  • Pull customer lists as required for the BDC and Marketing teams
  • Provide reporting as required including:
    • Database status
    • CASL opt-in/opt-out status
    • New profiles comparison YoY/MoM
  • Liaise with Retail Planning & Strategy and MBC IT as required
  • Other duties as required by your local manager
  • Maintain all centralized database processes within TRG, including customer merging in OE, X-Time and CDK (including customer privacy settings, orphaned vehicles, historical name information to business contacts, etc.)
  • Clear the customer merge inbox and duplicate profiles in OE/CDK on a daily basis
  • Deploy email blasts through different platforms as required (events, newsletters, tactical sales emails, CASL emails) and action upon all undeliverable emails in OE, X-Time and CDK
  • Ensure rigid CASL compliance for the TRG group and be the subject matter expert for all CASL related topics
  • Support the TRG Marketing team with leads generated from offline and online activities, update customer privacy status as required; maintain back-up documents
Required Competencies:
  • Post-secondary diploma/degree in Business Management
  • Proven analytical mindset with strong attention to detail and accuracy
  • Exceptional customer service skills with the desire to exceed customer expectations
  • Excellent administrative skills with the ability to multitask
  • Expert-level MS Excel product knowledge (pivot tables, macros, etc.)
  • Proficiency in MS Office, ONE-EIGHTY, CDK, MB Advantage, Key2Key, Medallia and X-Time preferred
  • The ability to effectively respond to and meet the needs of a diverse client base
  • Valid G driver’s license with clean driving record
Mercedes-Benz Canada Inc. is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted.

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Toronto, Ontario, Canada

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