The Information Systems and Technology (IST) department at the University of Waterloo provides information systems, technology and services in support of teaching, learning, research and administrative needs across campus. Within IST, the Departmental and Campus Applications group works with our campus partners to plan, analyze, procure, implement, and support information systems to meet the business needs of the University.
Responsibilities
IST is seeking an Information Systems Specialist to provide business and systems analysis in support of departmental and campus information systems. These complex systems support key business processes that span the university and impact students, staff, and faculty. The successful applicant will work closely with other IST teams and campus partners to implement and support information systems to meet the needs of the university. Key competencies for this role include advanced business and systems analysis, relationship management, customer service, creative problem solving, organization & planning, communication, and teamwork.
The Information Systems Specialist is directly involved in the life cycles of multiple systems, and is involved with other projects and working groups within IST. The responsibilities of this role encompass a wide range of areas that currently include:
- Information system planning, analysis, selection, implementation, and support
- Conducting business analysis at the department and/or University level
- Project planning and management
- Change management and documentation
- Vendor management
- Tier 2/3 support of production systems, including leadership of technical upgrades and advanced troubleshooting of production issues
Qualifications
- University degree required; or equivalent education and extensive experience
- Extensive experience with departmental and/or enterprise level business analysis is required
- Advanced systems analysis skills, as well as comprehensive experience implementing and supporting complex information systems
- Proven ability to leverage strong leadership competencies in support of providing excellent client service
- Excellent problem solving abilities along with demonstrated experience in project leadership, project management, and customer service
- Advanced level experience working with Windows Server, MSSQL databases, web applications, desktop computing, and system administration
- Expert level technical proficiency working with complex, on premise and cloud-based software platforms, including systems with specialized technology stacks (E.G. PCI-DSS Compliance)
- Must have excellent interpersonal, customer service, communication, organizational, research and analytical skills with proven ability to interact with co-workers, clients, and third party vendors with tact and diplomacy
- Ability to build and maintain positive relationships with colleagues and clients is key
- Must work as part of a team within a busy and dynamic environment, with experience managing multiple tasks at once
- Proven track record of taking initiative and delivering consistent outstanding results on projects and other work assignments
- Occasional work outside regular business hours
