HR Generalist

About SnapPay & Snaplii

SnapPay, a Toronto-based fintech firm known for its innovative payment solutions that revolutionized the payment industry in North America. Our services have successfully enabled North American merchants to accept digital payments from consumers and allow merchants to expand their customer base across various industries.

We are a highly motivated and result-driven team that always strives to make things happen. SnapPay strongly believes in cultivating individuals that have a purpose and are energized by their passions. While continuously expanding our market share, we have successfully onboarded more than four thousand merchants including Tier One merchants within the past three years.

The Digital Wallet Snaplii powered by SnapPay is to provide an innovative digital membership management service that can support users to enjoy one-stop membership benefits and convenient payment, and enhance the marketing effects of businesses. We’re creating a meaningful environment to help merchants grasp new member information anytime and anywhere, and help users feel a safe, smooth and useful membership experience.

About the Role

We’re looking for an HR Generalist who is enthusiastic, dynamic, and detail-oriented to help support our team as we continue to scale.

What you will do:

Recruitment (40%)

• Conduct full-cycle recruitment- job postings, (phone) interviews, reference checks and in-person interviews
• Build pipeline and talent maps of top talent through researching, direct sourcing/headhunting and networking (inbound and outbound)
• Keen interest in learning the skills of “direct sourcing/hunting”
• Pre-qualify, assess and evaluate candidates
• Liaise with candidates and interviewers to schedule interviews (book rooms, send invites/confirmations, etc.)
• Develop and maintain job descriptions and job postings
• Develop and maintain applicant information in HR Database; update ATS
• Draft and extend employment offers to successful candidates
• Effectively manage a high volume of open roles and candidates with minimal direction

Human Resources (25%)

• Maintain overall efficiency by providing support to the HR team in the maintenance, administration and communication of policies, procedures and initiatives
• Apply sound judgment in directing people inquiries appropriately, escalating and resolving requests adhering to team mandates
• Prepare new employee files, coordinate and conduct onboarding activities for new employees
• Develop and coordinate employee onboarding process, communicate and collect payroll information, integration, and participate in the probationary review process
• Maintain all documentation related to employee contract fulfillment, employee events and separations; prepare termination documentation
• Support Employee Relations activities as needed
• Develop specialist knowledge of practical Employment Law and a further understanding of generalist HR as well as increasing understanding of the wider business
• Advise of leaves of absence and separations.
• Assist with HR-related project work where required
• Assumes role of “super user” for all supporting HR technology
• Maintain advanced level of confidentiality and professionalism

Performance Management (25%)

• Communicate the company’s mission and values to its customers and employees
• Clearly define the work expectations of each position and communicate to everyone for ensuring success in the achievement of business goals and facilitating an overall performance improvement
• Keep the employee informed about their progress towards the achievement of goals and suggest corrective actions for non-achievement of performance
• Establish a shared belief amongst the employees regarding the importance of continuous improvement in performance

Office Administration (10%)

• Coordinate office activities and operations to secure efficiency and compliance with company policies
• Manage agendas/travel arrangements/appointments etc. for upper management
• Manage phone calls and correspondence (email, letters, packages etc.)
• Track stocks of office supplies and place orders when necessary

Who you are:

• 2+ years experience in recruitment and/or human resource experience
• Interpersonal skills and ability to communicate professionally and ability to speak knowledgeably about the company and answer any questions a potential hire may have
• Experience in the continual development of talent pipelines and sourcing potential candidates
• Impeccable attention to detail is an absolute must
• Ability to prioritize and handle multiple tasks and high-pressure situations
• Exceptional time management, and multitasking capability. You thrive in an environment of uncertainty and change.
• Self-starter that is comfortable working with menial oversight and tight deadlines
• Possess a “Do What it Takes” attitude to get the job done