Reports to: Manager, Corporate Services IT
Department: Corporate Services IT
The Opportunity:
The Senior Business Systems Analyst – Process Automation will play a lead role in the Enterprise Automation Centre of Expertise planning, designing, developing and implementing process automation initiatives in support of company goals and objectives.
The role is responsible for the following accountabilities:
- Gathering and analyzing data in support of business cases, proposed projects, and systems requirements.
- Researching, reviewing, and analyzing the effectiveness and efficiency of existing business processes and developing strategies for enhancing and automating these processes.
- Generating reports complete with probable causes and possible solutions to automation systems issues.
- Play a lead role in projects integrating business processes, business rules and business data with technology to drive operational efficiencies, and customer service improvements.
- Interpreting business objectives, language, and requirements for other team members.
- Documenting process flow diagrams and business requirements. Creating process design documents.
- Coordinating and performing in-depth tests, including end-user reviews , for modified and new processes, and other post-implementation support.
- Staying abreast of automation technology capabilities and making recommendations to improve business operations and customer service results.
Qualifications:
- 5 to 8 years Business Systems Analyst experience, working in a structured corporate environment.
- Financial industry experience is considered an asset.
- Expertise and experience with complex process automation projects.
- Proven communication, analytical, and problem-solving skills to help maximize the benefit of automation investments.
- Proficiency in eliciting and documenting process flows requirements from stakeholders using a combination of techniques to understand the structure, policies and operations of the organization.
- Proficiency in managing solution scope and requirements.
- Proficient in supporting development, quality assurance and implementation activities .
- Results focused and a team player.
- Excellent partnering and negotiation skills
- Excellent verbal and written communication skills – able to present ideas and concepts to project teams.
