Position Title: Air Freight Coordinator
Branch: Dorval, Quebec
Department: Airfreight
Job Purpose:
This role is responsible for daily air freight operations, and high level of customer service.
Primary Duties and Responsibilities:
· Analyzes and resolves complex cross-functional issues
· Familiarity with transportation security administration procedures
· Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy
· Responsible for completing coordination between all applicable parties for Airfreight export shipments
· Assist in pricing analysis for clients and projects as needed
· Understand the terminology related to international shipping and the processes involved: from time of purchase order placement to delivery of cargo to final destination
· Handle accounting processes accurately and in a timely fashion as they apply to the export department
· Develop clear and concise SOPs
· Accrue pending charges
· Approve payables
· Monitor traffic and cost budget compliance and advise senior management of deviations
· Ensure that month end reports/activities are completed on time and accurately
· Make certain that CASS reconciliation is accurate
· Solve problems/client disputes
· Assist in preparing/monitoring and analyzing department budget & profitability
· Assist in the development of new customers
· Ensure that quotes are completed within company guideline timeframe
· Assure proper information flow with management, sales, team members, etc on changes and/or problems with external clients
Functional requirements
· Operational know-how
· Thorough knowledge and understanding of Air Export environment
· Comprehensive understanding of BRI (strategy and products)
· Advanced competency in all aspects of business administration
Management Skills
· Strategic Planning Skills
· Organizational Skills (prioritize, plan, assign and control)
· Decision-making capabilities
Personality Traits
· Customer focused
· Strong Analytical skills
· Able to work in a diverse environment and culture
· Network and relationship building both with external and internal customers communication and interpersonal skills
Education
- College Level Preferred
- CITT considered an asset
- CIFFA considered an asset
Work experience
- Industry experience: 1 – 3 years
- Language skills: fluent in English
Personal Characteristics
- Awareness of customer needs, and able to provide solid customer service
- Motivation to do that little bit extra, be creative
- Solid communication skills is a must in dealing with customers and co-workers
- Shows focus on tasks to avoid misunderstandings and produces reliable work. Understands the need for accurate invoicing, data entry and document completion
For more details and internal referral, please contact
