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Senior Accounting Clerk

The Senior Accounting Clerk is responsible for providing administrative support to the Retail Service Center to ensure overall branch satisfaction. To do so, the incumbent will control, check, balance and maintain specific accounting systems in conformity to bank regulations and procedures. In addition, the incumbent provides service to branches in a manner consistent with ScotiaService Standards and Complaint Resolution Standards and Procedures. 

Specific Accountabilities

1.    Assist in the fulfillment of inquiries and case requests from Internal Partners by:
•    Acquiring a good knowledge of all loan/deposit accounting functions and a thorough knowledge of one or more of the complex operating systems in the accounting function (i.e. Scotia Plan Loans, Letters of Credit, On-Line Loans, Foreign Exchange in large or complex operations and Foreign/documentary Collections); this includes acquiring and maintaining a working knowledge of retail products and services and a general knowledge of commercial services
•    Accurately processing, posting and maintaining the daily transactions originated by customers/management or a B/F system within assigned Position Authorities
•    Verifying the accuracy, completeness and authorization of non-dollar maintenance data, as posted by others, documenting errors for subsequent correction
•    Assisting in the training/cross-training of personnel
•    Preparing reports/returns as directed

2.    Provide service that is consistent with ScotiaService standards by:
•    Taking full responsibility for assigned customer inquiries/concerns/complaints by resolving those matters within assigned timeframes and standards
•    Maintaining the confidentiality of customer information
•    Preparing general correspondence relative to customer/outside inquiries

3.    Contribute to the efficiency of the Retail Service Center and overall profitability of the bank by ensuring corrective action is taken/recommended/escalated as appropriate, which will prevent recurrence of errors/problems

4.    Actively pursues an environment in which his/her team pursues effective and efficient operations, while ensuring the adequacy, adherence to and effectiveness of business controls to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook, Privacy and the Guidelines for Business Conduct

5.    Understanding the Business Continuity Plan and contributing to its execution.

6.    Ensuring reporting and adherence to all FCAC regulations regarding Branch closures are met.

7.    Maintain strict adherence to security procedures by:
•    Maintaining all negotiable items, stamps, keys and passwords cosigned to custody in accordance with Bank regulations and within assigned limits.
•    Adhering to established Bank regulations and procedures within assigned authority and responsibility and reporting any unusual occurrences or fraudulent activity to the supervisor 

8.    Performing other related duties as assigned

Skills and requirements


•    Thorough knowledge and understanding of the product line and systems supported by the department 
•    Working knowledge of mainframe/branch on-line network computer operations
•    Good understanding of LAN/PC Operation & Applications 
•    Assists in the training/cross-training of personnel
•    Must be flexible in a constantly changing environment (procedural and automated systems)

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