Toronto Employment Platform

Bilingual Contact Center Representative

Knowledge First Financial is Canada’s Largest Registered Education Savings Plans provider, with a sole focus on education savings. We inspire students to realize life’s possibilities by enabling families to maximize their education savings through RESP specialists. Today, we manage over 500,000 RESPs for our Customers and each year, approximately 60,000 students attend post-secondary with the help of one of our plans.

This is your chance to be part of an exceptional group of experts, guided and inspired by a not-for-profit Foundation focused on satisfying our significant customer base. We are driven by purpose and commercial value. If you thrive in a purpose-based organization, with a passion for expertise and human-centered design, apply for a position with us today.


We are looking for an an outstanding verbal communicator, active listener and natural problem solver. You enjoy talking to people and you are enthusiastic about helping families meet their goals for their children’s future.



  • Supporting customers who contact us through our call centre, Monday to Thursday, 9 a.m. to 8 p.m. and Friday 9 a.m. to 6 p.m. (Eastern Time).
  • Fielding a wide range of questions over the phone, e-mail and online chat and helping customers submit applications and documents accurately and on time. Our customers will reach out to you for one-to-one support navigating the process of managing their educational savings plans.
  • Acting as both a team player and a leader: someone who can back up teammates and fill in for absences as needed, and take the lead on important projects.
  • Taking ownership of challenges as they arise, identifying and filling gaps in documentation to keep customers on track.


If you can answer “YES” to the following questions, you may be the person we are looking for:

  • Do you have one to three years of experience providing excellent customer service and/or working in a customer support department?
  • Do you possess superior written and verbal communication skills, with a proven ability to express yourself clearly and give your full attention to customer needs over the phone?
  • Are you well-organized and detail-oriented, with the solid record-keeping skills needed to work with our customer tracking systems?
  • Do you have strong analytical skills?
  • Are you proficieny with Microsoft Office 365?
  • Do you have excellent organizational and time management skills? Do you thrive on multi-tasking in a fast-paced environment?
  • Do you possess flexible availability to meet the needs of the business?
  • Are you fluent in French, Cantonese and/or Mandarin? This is considered a requirement for the bilingual Contact Centre Representative role. We also have a Unilingual Contact Centre Representative role available. Please apply to that role if you are not bilingual.


Equal Opportunity Employer
At Knowledge First Financial, we value diversity in our workforce and encourage all qualified candidates to apply. We appreciate all responses and advise that only those candidates selected for an interview will be contacted.


If you are interested, apply directly in this link:

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