Toronto Employment Platform

Director – Systems Reliability Officer

Requisition ID: 97190


Thanks for your interest in ScotiaTech, Scotiabank’s new and innovative Technology hub in Bogota.


Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture.

As a senior member of the Anti-Money Laundering (AML) Technology team,  the System Reliability Director (SRD) will lead and grow a team that will work with Senior management, peers, and business partners to continuously improve the stability, reliability and efficiency of our Global systems through Site Reliability Engineering (SRE) based principles and practices that will include continuous people, process and technology ( “automating all the things”) enhancements in support of our rapidly changing technology product portfolio. You will work cross-functionally amongst a variety of teams and be a core contributor in all significant engineering service or solution delivered to AML stakeholders.  You will also have an understanding ‘what could go wrong’ , solve complex problems  and have a flare for communicating  and leading discussions with technical and business partners. You will work directly with our Software Engineering teams to both maintain and operate our existing technology and build our next generation of technologies.

Key Accountabilities:

Working closely with software development, Quality, Product and Data Engineering teams as a Champion of SRE/ DevOps culture and practices
Lead management of Service Level Objectives with senior development and business leads
Lead initiatives to continuously refine our build, plan and deploy practices for improved stability, reliability, , efficiency , repeatability and security. You’ll create plans, collaborate with other SROs and DevOps team members – coordinating activity with development and business leads to increase service levels, lower costs, and support delivery velocity objectives
Working closely with Development and operations teams to lead troubleshooting of our most severe incidents – leading senior stakeholder communication , driving problem-solving  (e.g., log analysis, non-invasive tests) and debugging with best practice techniques
Leading continuous improvement and execution of quality and timely major incident root cause analysis and blameless post mortem activities  to ensure we take action to avoid similar problems in the future
Lead prioritization of reliability features and contribute to the design, development and delivery of effective tooling, alerts, and automated responses to identify and address reliability risks.
Lead In-depth data analysis to gauge service trends and drive improvements.
Lead proactive communication of reliability, stability and efficiency results (based on Service Level Objectives) , service health (via dashboards) key reliability risks and issues to senior business and technology stakeholders – to prioritize activity (based on trend analysis ) and direct investment and action
Enable and design/developing reliability solutions – this may include writing code and scripts to automate provisioning of services and to configure services
Contributing to the automated delivery of large-scale applications and continuous integration and delivery pipelines across multiple platforms
Assisting in improving infrastructure automation, efficiency, and cost
Actively pursue effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champion a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Education / Experience / Other Information (include only those that are specific to the role)

Top notch engineer with leadership, systems administration.
Performance and results oriented leadership skills – with a developmental bias (coaching)
Excellent communication (both verbal and written). The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential
Ability to quickly and clearly communicate incident status via email in business friendly language
Experience with ITSM tools (ServiceNow, a plus) with strong understanding of SRE and service management principles
Strong organizational skills and the ability to effectively manage multiple tasks simultaneously
Capability of working in a complex and fast paced environment
Ability to represent the team in meetings and presentations that include Senior  Business Technology executives
Ability to maintain calm during stressful situations
Degree in Computer Science, Engineering, or equivalent experience. ITIL V3 Foundation Cert. in ITSM would be an asset
10+ years’ experience in IT with at least 3 years’ in management (5+ preferred)
2-3 years professional coding experience in one or more of the following: C, C++, Java.
Mastery of one or more scripting languages for automating systems , eg. Bash, Python, Ansible.
Well-rounded broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops
Experience working with large-scale distributed systems
Experience working with data processing systems
Experience using Jenkins, Bamboo or other CI tools
Understanding of data structures, algorithms, best practices
Advanced Scripting experience with Python, bash or shell
Experience working in an Agile environment
Spanish language skills is an asset

Location(s):  Colombia : Bogota : Bogota || Colombia : Cundinamarca : Bogotá

ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The employer for this career opportunity will be ScotiaGBS, not GSGlobales. The ScotiaTech hub was created to support different technology systems and processes of the Bank.

We offer an inclusive, positive work environment, and competitive benefits.


At ScotiaTech, we value the unique skills and experiences each individual brings and are committed to creating and maintaining an inclusive and accessible environment for everyone.

Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at ScotiaTech; however, only those candidates who are selected for an interview will be contacted.

Only candidates can apply for this job.
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