Toronto Employment Platform

Business Process Lead

Located in historic downtown Kingston and just steps from unique shops, acclaimed restaurants and beautiful Lake Ontario, our head office is a great place to work, learn and grow. Whether you live in town or prefer country life, the office is a short commute, and a quick drive or train ride away from Toronto, Montréal, Ottawa and the U.S. As one of the largest private employers in Kingston, we offer a wide range of roles and experiences, various learning and development opportunities, and many ways to get involved in the community. If you’re planning to kick off your career, take it to the next level, or looking for an opportunity to make your mark while connecting with your coworkers and community, you’ll find your home at Empire Life in Kingston.

Scope Statement

The Business Process Lead will be responsible for identifying, analyzing and implementing process change initiatives to optimize business productivity and add value to the customer experience through quality and service improvements. The incumbent is guided by defined procedural constraints, and works under the general supervision of the Manager, Process Improvement.

Impact Statement

Collaborate with management and cross-functional teams to identify and evaluate opportunities and solutions that drive specific business outcomes and goals

Execute solutions targeted towards improving the business’s overall performance and deliver significant and quantifiable process improvements and financial benefit across the business unit

Act as liaison with IT to assess needs and business risks and conduct analysis to support the Divisional portfolio of strategic and business initiatives, system projects and maintenance work

Responsibilities include

Collaborate with management to identify, quantify and deliver change initiatives that are directly aligned with business unit objectives and strategies

Review & develop process architecture, cost benefit analysis (CBA’s) and risk assessments

Provide input into planning decisions, monitor and report any changes in requirements, manage and report status of business analysis progress against project plan

Complete gap analysis, identify key performance indicators (KPI’s) necessary for successful process performance and provide senior management with reports on progress

Ensure that solutions meet stakeholder objectives; review technical design deliverables; conduct usability assessment; support User Acceptance Testing efforts as required and participate in Quality Management assessments of processes and deliverables

Utilize cost-benefit analysis to assist in the evaluating and ensuring the financial viability of initiatives and develop and deliver a diverse range of analytics including financial, operations, optimization, and efficiencies

Create a complete and accurate Business Requirements Document, make recommendations on appropriate requirements, communicate objectives and approaches and conduct stakeholder review to obtain approval

Evaluate processes and analyze data and input from multiple sources to formulate innovative solutions to complex/critical business process issues that impact the business unit

Manage the progress and delivery of key initiatives to achieve quantifiable process improvements to optimize financial and/or customer service benefits by applying Lean-Six Sigma principles and Agile methodologies

Design and develop models, practices and procedures to utilize across the business unit

Act to make things better for the stakeholder by identifying and developing KPIs, SLAs, metrics and scorecards as well as developing and/or implementing process performance dashboards based on business requirements

Manage collaborative relationships with internal and external stakeholders including distribution partners and vendors to support project plans

Facilitate integration of process improvements into suppliers’ products in order to support overall project goal

Demonstrate flexibility and the ability to proactively manage schedules to deliver outstanding solutions

Knowledge / Experience / Certification

5+ years relevant work experience in a production work environment

Knowledge of Lean-Six Sigma, Agile methodologies and process improvement methodologies

Advanced experience with of MSOffice Word, Excel, PowerPoint and Access; knowledge of SQL

Knowledge of Change Management principles

Knowledge of Statistical Analysis processes

Knowledge of the Insurance business: processes, systems, data sources, customers, products, channels, regulations, competition, industry trends

Bilingualism is an asset

Completion of one or more of FLMI, ALMI, ACS, AIAA or equivalent industry courses is an asset

Education / Professional Courses

Completion of a university degree, in business, engineering or a related discipline

Business Analysis courses: Requirements Elicitation, Solution Assessment and Validation

Knowledge of statistical analysis tools such as Stata, XLSTAT, MatLab, SAS is an asset

Key Skills

Well developed analytical, evaluation, decision making and problem resolution skills

Ability to work independently and/or as a team member

Well-developed communication, negotiation, persuasion and facilitation skills

Ability to prioritize and balance multiple tasks or projects

Statistical analysis skills

Attention to detail and accuracy

Key Competencies



Driving for results




Interpersonal communication

Judgment and decision making


Working Conditions

Office environment

Prolonged periods of sitting while using a computer and/or telephone

May be required to work extended hours

Some travel may be required

Only candidates can apply for this job.
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