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Business Systems Analyst


Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.

Manulife Financial’s Distribution organization holds a dominant leadership position for advisor-based financial services distribution, supporting multiple channels by matching our services to our distributors’ changing needs. We are renowned for putting the best people in front of Canada’s best advisors, everyday.

The Retail Markets organization within Manulife combines several business areas including; Individual Life products, Critical Illness insurance, Disability insurance, Mutual Funds, Segregated Funds and Annuities together with a focus on creating a better, more holistic experience for our advisors and customers.

The Retail I S team is looking for an experienced Business System Analyst who will be a member of the Application Management Services team. The successful incumbent will be responsible for in-depth analysis of production issues. A proven track record, aptitude to get up to speed quickly and ability to deep dive into issues is key for this incumbent. As well as have sharpened influencing and negotiation skills to work well with business stakeholders. The successful incumbent will also show an aptitude for learning, showing initiative and identification of opportunities for improvements. This position will provide opportunities for individuals to practice their craft of mentoring, leadership, relationship management, cost / benefit analysis and flexibility in a dynamic environment. Business Analysts in this environment are expected to demonstrate their in-depth analysis skills and solution oriented behaviors. This position will provide opportunity and experience across a wide array & scope of projects.

To be successful in this role you will have proven yourself as a successful Business Systems Analyst in an environment of similar size and complexity. In addition to well honed analysis skills you will be an emerging leader who establishes strong credibility and relationships based on consistent successful analysis and delivery. This position will provide you the accountability and responsibility to be successful and shine as a future leader.


In-Depth analysis of reported production problems.

Liaise with business partners to analyze problems of varying sizes, gather and document requirements and develop solution specifications

Establish test strategies, test plans and conduct the necessary testing across various technologies and platforms

Co-ordinate implementation activities within a complex and integrated environment adhering to all necessary security and control practices

Effectively communicate with key stakeholders and project partners onshore and offshore both verbally and in writing

Be an active member of the project team identifying issues, providing solutions, making recommendations, providing feedback – creating a sense of team across internal team members and vendors staff.

Further develop analytical capability and technical understanding in both yourself and the department on a regular and on-going basis Qualifications

3-5 + years of progressive experience in IS business systems analysis in a large complex environment

Strong analytical skills to visualize, articulate, and solve complex problems and concepts

Flexibility and adaptability to manage multiple priorities, assignments and tasks, set priorities, and adapt to changing conditions and work assignments.

Strong and demonstrated interviewing, influencing, facilitation, and presentation skills

Demonstrated successful accomplishments working on a variety of complex IS projects

Ability to take a creative approach to problem solving and question traditional assumptions.

Organized and detail oriented with the ability to estimate and work on projects and tasks within an allotted timeframe.

Strong planning and monitoring skills to determine which activities are necessary to complete a business analysis effort using appropriate business analysis techniques.

Demonstrated strength at evaluating feasibility or practicality of ideas and options, assess risks and trade-offs and, make informed and timely decisions

Demonstrated experience with the Business Analysis life cycle including requirements gathering, analysis, and translation; the ability to prioritize and elaborate solution requirements to meet the needs of the stakeholders; writing functional specifications; and testing including testing tools, techniques, and user acceptance testing.

Exceptional communication skills, written and verbal to communicate with stakeholders at all levels; manage conflicts, issues and changes to ensure that stakeholders and the project team remain in agreement on the solution scope. Attributes

Keeps the big picture in focus while being detail-oriented

Strong multi-tasking capabilities to manage multiple competing tasks and priorities

Inquisitive and questions traditional practices and assumptions

Identifies and manages necessary risks

Analytical, diagnostic problem-solver

Flexible and adaptable when dealing with change

Leadership skills and active coaching and mentoring

Influential and ethical negotiator with a win-win solutions mentality

Demonstrated initiative and ability to think and act critically and creatively

Post secondary education in a relevant field or discipline

Business Analysis certification

Knowledge or experience with Financial Services and/or a Distribution organization About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of September 30, 2017, we had over $1 trillion (US$806 billion) in assets under management and administration, and in the previous 12 months we made $27.1 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.

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