Toronto Employment Platform

Contact Center Representative

Contact Center Representative
(Client Experience and Innovation Division)
We Live by these Core Values F = First come our customers I = Integrity is never compromised R = Results determine success S = Sales drive our business T = Teamwork toward a common goal
A Fantastic Place to Work conveniently located beside the Square One Mall in Mississauga!
• Exciting, fun and collaborative team environment
• Beautiful, bright open-concept workplace
• Great opportunity to gain valuable Financial Services industry experience
• Growth, yours and ours – in the past 12 months we’ve grown our head office team by over 25%
• Performance-based incentives and benefits for full-time employees
• Central transportation hub for Peel Region, accessible via MiWay and GO Bus
• Commitment to training and regular Lunch-n-Learns that promotes continuous growth

Position Responsibilities:
• Ensuring that incoming applications/documents are processed in a timely and compliant manner to ensure our Customers come first and receive excellence in service
• Process email inquiries in a professional and timely manner
• Interact with customers via inbound telephone calls to provide information and assistance
• Strong phone and verbal communication skills along with active listening
• Assume ownership of assigned tasks with an eye to prioritizing urgent requests and assisting to solve problems that may prevent applications from moving through our process as quickly as possible
• Accurate record keeping (call track) on our customer tracking systems
• Be a team player including backing up teammates during high absence periods as required
• Leading and support special projects as identified
Position Requirements:
• 1–3 years’ experience providing excellent customer service and/or working in a customer support department
• Superior communication skills; able to articulate clearly and effectively over the phone and in writing

• Strong analytical skills
• Proficient with Microsoft Office Suite
• Excellent organizational, time management skills and the ability to multi-task in a fast
paced environment
• Flexible availability to meet the needs of the business
• Bilingual in French or Chinese and English considered an asset



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