Toronto Employment Platform

Contact Center Representative

Contact Center Representative
(Client Experience and Innovation Division)
We Live by these Core Values F = First come our customers I = Integrity is never compromised R = Results determine success S = Sales drive our business T = Teamwork toward a common goal
A Fantastic Place to Work conveniently located beside the Square One Mall in Mississauga!
• Exciting, fun and collaborative team environment
• Beautiful, bright open-concept workplace
• Great opportunity to gain valuable Financial Services industry experience
• Growth, yours and ours – in the past 12 months we’ve grown our head office team by over 25%
• Performance-based incentives and benefits for full-time employees
• Central transportation hub for Peel Region, accessible via MiWay and GO Bus
• Commitment to training and regular Lunch-n-Learns that promotes continuous growth

Position Responsibilities:
• Ensuring that incoming applications/documents are processed in a timely and compliant manner to ensure our Customers come first and receive excellence in service
• Process email inquiries in a professional and timely manner
• Interact with customers via inbound telephone calls to provide information and assistance
• Strong phone and verbal communication skills along with active listening
• Assume ownership of assigned tasks with an eye to prioritizing urgent requests and assisting to solve problems that may prevent applications from moving through our process as quickly as possible
• Accurate record keeping (call track) on our customer tracking systems
• Be a team player including backing up teammates during high absence periods as required
• Leading and support special projects as identified
Position Requirements:
• 1–3 years’ experience providing excellent customer service and/or working in a customer support department
• Superior communication skills; able to articulate clearly and effectively over the phone and in writing

• Strong analytical skills
• Proficient with Microsoft Office Suite
• Excellent organizational, time management skills and the ability to multi-task in a fast
paced environment
• Flexible availability to meet the needs of the business
• Bilingual in French or Chinese and English considered an asset



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Talent Portal is a Toronto-based Job Board and Employment Platform. We are dedicated at helping talents reach their dream career.Candidates can search for jobs and set job alerts to receive new job notifications via email; Employers can post jobs online, and receive applications via email. It is free for both employees and employers.

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