Preferred Qualification:
- Must-Have
- Experience with C#, PowerShell and/or Python
- Debugging & troubleshooting experience
- Ability to read scripting languages
- Software Dev and Test experience with Windows and Linux based systems – especially console, ssh, rdp
- Ability to learn new technologies and tool sets
- Excellent communications skills and “bedside manner”
- Nice to Have
- Knowledge and experience in high scale, highly available (99.99+) systems
- Jenkins admin experience
- Excellent problem-solving skills
- Experience with MVC and/or HTML/CSS/JavaScript
Responsibilities:
Join Level 1 rotation within normal business hours in US time zone. Utilize Standard Operating Procedures (SOPs) to assist/answer developer requests for admin service, answering their how-to questions, and triaging issues Answer requests on Slack, automatically opening Jira tickets for each request Do standard health-checks on the overnight deployment runs, raising incidents as needed Perform initial triage and diagnosis of incident requests Close those tickets that can be answered and attributing Root Cause for the requests Escalate those tickets that can’t be answered to the L2 Rotation Write high quality scripts that are easy to maintain and test as needed to make the L1 work more efficient Build and maintain metrics for the environment and for nightly test runs
