Requisition ID: 103902
Tangerine is Canadas leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. Its important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.
As Canadas leading digital bank, Tangerines technology is at the heart of everything we do. Weve redefined what digital banking is and we continue to evolve on what it can be. We use technology to create innovative, forward thinking banking solutions with our clients needs in mind.
We are made up of HighPerforming, curious, energetic and collaborative individuals who thrive in our High-Trust agile environment to deliver best- in-class technology solutions for our customers. We believe in giving our people hands-on challenges and the responsibilities that come with them. This will allow them to grow, evolve and create opportunities to build their careers.
Are you ready to make the change and become part of an established disruptor with the backing of a highly engaged team? If so come join us and help redefine the Canadian banking landscape!
About the Opportunity
The Sr. ServiceNow Developer and Administrator supports both day-to-day continuing development and administrative support of the Tangerine ServiceNow platform. The role will work closely with all members of the ServiceNow Development & Admin team supporting all instances (SANDBOX, DEV, TEST and PROD) through changes, upgrades and enhancements. The role will also be involved in creation, maintenance, configuration and generation of system reports as well as soliciting vendor support with ServiceNow by submitting trouble tickets for bugs/problems/investigations or service requests.
The Sr. ServiceNow Developer and Administrator reports directly to the Senior Manager, IT Frontline Support & ITSM Platform.
Is this role right for you?
Support the team in all ServiceNow development tasks
Technical Support of the existing ServiceNow environments, applications and modules as well as assist in the development and implementation of additional functionality and modules as directed
Software configuration/customization including:
Screen/form design and layout
Workflow analysis, design and support
Data import/export scheduling, maintenance and validation
Configure required integration components (SSO, LDAP, Mid Servers, etc. and various other tools) using REST, SOAP
Custom scripting
Develop resource pools, roles, skills, resolver groups
Design, configuration, and implementation of client specific reports and dashboards
Respond to system outages
Provide technical advice on options, risk and impacts on business processes and technical architecture under guidance of Subject Matter Expert in ServiceNow application
Translate business requirements into technical requirements and help provide estimates for configuration and development effort
Help develop solutions in the ServiceNow platform that are sustainable and ITIL compliant
Help perform unit testing, code reviews, development best practices and implement ServiceNow related best practices
Help configure and implement new workflows and enhancements to existing workflows and system functionality
Conduct UAT for installed upgrades in all environment (Development, Testing, Production) and in writing ATF (automated testing framework) cases
Use system logs to view information about system activity i.e. Work Flow, Configuration, Transaction, Email, Events, System and Upgrade logs
Skills you need to succeed
Post-secondary degree/diploma or equivalent experience
3+ years of demonstrated ServiceNow development and platform management experience
3+ years of advanced Java scripting and software development experience
Solid understanding of networks and knowledge and clear understanding of ITILv3-based ITSM processes (Incident, Problem, Change, Configuration, Asset Management etc.)
Experience in incident identification, diagnosis, troubleshooting, resolution, and solution implementation
Proficiency with Microsoft Office tools (e.g. Visio, Outlook, Word, Excel and PowerPoint)
Working knowledge of system design and development used within Service Oriented architecture and web services integration (SOAP, WSDL, JAXWS)
Ability to manage tables, relationships and metadata in ServiceNow
Strong knowledge of JavaScript
Strong knowledge of Web 2.0 Technologies (Java Scripting, XML, HTML, AJAX, Jelly, CSS, PERL scripting, etc.), PowerShell
Worked in the capacity of discovery admin, and have the understanding of CMDB, probes and patterns
Used system logs to view information about system activity i.e. Work Flow, Configuration, Transaction, Email, Events, System and Upgrade logs
Development of required client specific reporting and dashboards.
Whats in it for you?
Youll be part of a diverse, collaborative, innovative, and high-performing team
We offer a competitive rewards package
Performance bonus, Share Ownership Program, and Pension Plan Matching
Health Benefits from day one!
Office perks: free healthy snacks (chocolate is healthy, right?) subsidized on-site cafeteria and parking
You will enjoy work life balance, team events, and opportunities to volunteer in the community.
Your career matters! Youll get access to various training resources to enhance your skills and knowledge.
Location(s): Canada : Ontario : North York
At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.