Toronto Employment Platform

Director, Product Design

Requisition ID: 104659

Tangerine is Canada’s leading direct bank. We offer flexible and accessible banking options, innovative products, and award-winning Client service. The reason why Tangerine employees come to work each day is to help Canadians live better lives. We focus on making a difference in our communities, and that includes our own internal community. It’s important to us that our employees feel empowered and enthusiastic about belonging to our Orange culture.




Contributes to the overall success of the Design Department at Tangerine in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and
objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


Key Accountabilities

• Leads, mentors and grow a team of Digital Product Designers and UX writers on agile delivery teams

• Conducts weekly design reviews to improve the team’s design craft.

• Communicates, articulates, negotiates and influences design and business decisions with key stakeholders.

• Manages resourcing, hiring and allocation of all product designers on agile delivery teams.

• Manages vendor relationships for design tools and services.

• Oversees the team’s user testing activities and reviews design recommendations.

• Participates in the enterprise digital accessibility program.

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Champions a high performance environment and contributes to an inclusive work environment.


Education and Other Requirements


• 10+ years of professional design experience and practice
• 4+ years in a design leadership role
• Solid understanding of product design research and strategy
• Real-world human problem-solving portfolio
• Strong personal core values and courage to create change
• Ability to work calmly and effectively under pressure with diverse personalities
• Excellent storytelling, influencing skills, rapport building, and feedback communication
• Experience at designing lean prototypes and stimuli
• Excellent ability to create, sell and execute the strategic value of design
• Financial Institution or related experience is a strong asset
Location(s):  Canada : Ontario : Toronto

At Tangerine we value the unique skills and experiences each individual brings to the team, and are committed to creating and maintaining an inclusive and accessible environment. If you require accommodation during the recruitment and selection process, please let our Recruitment team know.

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