Etobicoke, ON$15 – $17 an hour
Seeking a Front Desk Agent to provide exceptionally, high quality service to all our guests. The position available is 3-11pm.
General Hotel Information: Canadas Best Value Inn, 650 Evans Ave
– Experience with Hotel PMS. We use Five Star Hotel Systems
– Greet guests and patrons as they arrive
– Ask if guests have a prior booking
– Manage the registration process
– Ask for identification and ensure that the provided credentials are accurate
– Handle guest check-ins and check-outs appropriately
– Operate hotel switchboard, take calls and provide information and transfer calls
– Manage accurate accounting of all rooms
– Provide guests with room keys
– Take reservations over the telephone, through emails and in person
– Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions
– Refer guests to appropriate departments to resolve complaints or provide suggestions
– Compute bills and take payments
– Provide guests with directions around the hotel
– Contact housekeeping and maintenance departments when a problem is reported
– Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them
– Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift
– Inform management of any discrepancies in front desk operations
– Communicate with staff on the previous shift to manage guests’ arrivals and reservations
– Perform cleaning and maintenance tasks on the front desk
– Offer guests advice on local shopping and eating areas
– Issue safety deposit boxes to guests when requested
– Previous hotel and accounting experience an asset
– Experience with Hotel PMS. We use Five Star Hotel Systems
– Extremely reliable and dependable
– Experience in a guest services role
– This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times
– Proven ability to be organized, detailed, efficient and work under pressure
– Maintains an appropriate appearance and hygiene when on duty
– Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality
– Applicants need to have a positive demeanor and be a team player
– Must be flexible with shifts, am/pm, weekends and holidays
– Excellent communication skills, speaking, reading and writing
– Needs to be great at multi-tasking with strong customer service skills
Job Type: Full-time
Salary: $15.00 to $17.00 /hour
Experience:
