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Etobicoke, ON$15 – $17 an hour

Seeking a Front Desk Agent to provide exceptionally, high quality service to all our guests. The position available is 3-11pm.

General Hotel Information: Canadas Best Value Inn, 650 Evans Ave

– Experience with Hotel PMS. We use Five Star Hotel Systems

– Greet guests and patrons as they arrive

– Ask if guests have a prior booking

– Manage the registration process

– Ask for identification and ensure that the provided credentials are accurate

– Handle guest check-ins and check-outs appropriately

– Operate hotel switchboard, take calls and provide information and transfer calls

– Manage accurate accounting of all rooms

– Provide guests with room keys

– Take reservations over the telephone, through emails and in person

– Answer queries regarding the hotel’s services, charges, dining facilities, and travel directions

– Refer guests to appropriate departments to resolve complaints or provide suggestions

– Compute bills and take payments

– Provide guests with directions around the hotel

– Contact housekeeping and maintenance departments when a problem is reported

– Explain appropriate use of keys and ensure that guests are satisfied with the rooms allotted to them

– Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

– Inform management of any discrepancies in front desk operations

– Communicate with staff on the previous shift to manage guests’ arrivals and reservations

– Perform cleaning and maintenance tasks on the front desk

– Offer guests advice on local shopping and eating areas

– Issue safety deposit boxes to guests when requested

– Previous hotel and accounting experience an asset

– Experience with Hotel PMS. We use Five Star Hotel Systems

– Extremely reliable and dependable

– Experience in a guest services role

– This position requires a friendly, helpful individual who is able to assess the needs of our guests at all times

– Proven ability to be organized, detailed, efficient and work under pressure

– Maintains an appropriate appearance and hygiene when on duty

– Adheres to all hotel policies regarding security, safety procedures, walk-in check in and guest confidentiality

– Applicants need to have a positive demeanor and be a team player

– Must be flexible with shifts, am/pm, weekends and holidays

– Excellent communication skills, speaking, reading and writing

– Needs to be great at multi-tasking with strong customer service skills

Job Type: Full-time

Salary: $15.00 to $17.00 /hour


  • frontdesk: 1 year (Preferred)
  • Customer Service: 1 year (Preferred)
  • Only candidates can apply for this job.

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