Here’s your chance to join one of Toronto’s fastest-growing technology companies! Statflo provides a one-to-one outreach platform for front-line staff in retail to build authentic relationships and increase sales with their customers. Statflo’s proprietary platform is deployed in thousands of stores in North America. Statflo is committed to its team and invests in great people to build a great product and a great company.
What we do:
– Engage retail staff by providing an intuitive workflow and holistic customer lifecycle and outreach strategy that allows retail sales reps to reach out to customers directly.
– Enable stores to stay in touch with local prospects and current customers using 1:1 conversations via messaging or phone.
– Motivates and empowers teams by connecting the dots between the outreach they do and the return they get, demonstrating that with the proper coaching and messaging they can have an incredible 10% increase in same-store sales.
Why it matters:
– Millions of retail workers are handed a broom or they’re left unsupervised and resort to keeping up with their Snap streaks during the 8 hours they are idle each week. We challenge this status quo by empowering them to increase sales themselves and ultimately make more money.
– Millions of customers of wireless carriers and technology retailers want a better customer experience that is personal, proactive and timely.
– Customers and retail reps want to engage via messaging. 89% of shoppers want two-way conversations with brands and local businesses, via messaging and 83% of shoppers say they expect regular communication about their past purchases. Similarly, retail reps are uncomfortable with “cold calls” and prefer to start conversations in a medium that is more natural for them.
The Role:
As an Intermediate DevOps/Infrastructure Engineer, you will be responsible for managing Statflo’s cloud-based infrastructure as well as extend the release automation and deployment capabilities across a diverse set of applications. In addition to hands-on development experience and breadth of technical skills, the right candidate will also have a good understanding of current best practices configuration management, deployment automation, and systems management. The engineer will partner closely with software developers to understand build and packaging requirements to develop appropriate build and deployment pipelines.
A candidate for this position should be passionate about good processes and best development practices. They must be comfortable working independently as well as being part of a collaborative environment. Must be an adept problem solver and thrive in a fast-paced environment offering rich learning opportunities.
What You’ll Be Doing:
- Participate in system design and planning sessions for the development and maintenance of production cloud services.
- Coordinate with team members to ensure projects and activities are completed on time and with minimal impact to the business.
- Participate in an incident and problem resolution as it relates to production infrastructure and ensures all activities are logged and tracked.
- Perform monitoring activities to ensure all systems and services are meeting service level agreements.
- Practice asset management procedures to ensure all cloud infrastructure is inventoried accurately.
- Review and recommend an upgrade, maintenance and patching activities for production systems and services.
- Conduct research on emerging technologies, products and services.
- Maintain documentation of DevOps SOPs and cloud services.
- Be on-call off-hours to provide support for operational tasks
- Other duties as assigned.
- AWS experience is required. Experience with AWS services as EC2, RDS, MySQL, Aurora, ElastiCache, Load Balancers, Lambda, Storage, S3, EBS, Storage Gateway,Database, Networking, VPC (all foundational elements such as ACLs, Security Groups, Route Tables, Internet & Virtual Private Gateways, etc.), ALB/NLB load balancers, WorkSpaces, Security, IAM, GuardDuty.
- Advanced experience/understanding of Containerization tools (Docker, Kubernetes)
- Experience with configuration management tools/infrastructure as code (Terraform, CloudFormation)
- At least 2-4 years experience with IT developing complex products
- Experience building and maintaining continuous integration, continuous delivery and orchestration (Jenkins)
- Practical usage of various source control systems (Git)
- Understanding of Repository management applications (GitHub)
- Bachelor’s degree or equivalent in the field of Computer Science, Systems or Engineering
- Extensive experience in operating systems configuration, installation, tuning, maintenance and monitoring (Linux).
- Extensive knowledge of cient/server technologies
- Experience with scripting (Bash, Perl, Python, etc…)
- Experience with monitoring and logging tools and infrastructure (ElasticSearch, Kibana, Cloudwatch, PagerDuty, CloudTrail, etc.)
- Proficient and strong written and spoken English, communication and presentation skills
- Time management skills, ability to meet deadlines
- Ability to function in a fast-paced, flexible environment
- Ability to not only adapt to change but often be a force for positive change
- * Hands-on development experience (Java preferred, others such as Go, PHP, Python nice to have)
- Strong understanding of computer networking and hands-on experience setting up/configuring networks
- Strong understanding of computer security (security certifications an asset, knowledge of SSO, SOC2 compliance, pentesting, etc.)
Statflo welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.
Equal Opportunity Employment:
Statflo is an equal opportunity employer committed to diversity, inclusion, and belonging. We are happy to consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. If you require accommodation during the recruitment process, including alternate formats of materials, accessible meeting rooms, or other accommodations, please let us know and we will work with you to meet your needs.