Mississauga, ONFull-time, ContractJob Title
IT Specialist (Riello Canada)
Mississauga – ON CA (Primary)
Date Needed By
The IT Support Specialist will support associates in all IT-related needs. This includes completion of assigned IT requests, deployment and maintenance of end user facing technology, maintenance/support of IT infrastructure, and security system maintenance. The IT Support Specialist will also assist the Global IT Team through policy deployment, software deployment, and project work.
This is a 1 year contract role.
The essential functions of the position include but not limited to the following:Administer, monitor and troubleshoot serversTroubleshoot and solve problems related to hardware, software, and network problems, end-user supportProvide guidance for business continuity and disaster recovery plansAct as primary contact for incidentsMaintain and support multiple enterprise Active DirectoriesEnsure cloud performance and cloud security standards are metEffectively troubleshoot Windows server issues
• New user tasks (email, phone, PC setup) • Complete issues related to connection, printing, software, viruses, mobile devices, Microsoft office, etc. during business hours, escalating any unresolved issues to the appropriate stakeholdersImage, deploy computers/laptops to new hires or replacements, instructing users on the use of equipment and softwareDeploy and maintain OS and third-party software, systems and services within company guidelinesTroubleshoot end user facing technologyTrack and maintain a detailed inventory of all office equipment and softwareManage system backupsManage security systems including VPN access, user/network rights, etc.Maintain VOIP systemParticipate in other IT related projects as assigned by the Global IT TeamOther responsibilities as assigned
Qualifications (Knowledge, Skills and Abilities):Associates degree in Computer Science, Computer Information Systems or related field required, Bachelor’s degree preferred, or equivalent in practical experience.Background working with complex IT systems and softwarePracticed Level 1/Level 2 helpdesk supportSQL Server, VMware, Windows and Active Directory administration experienceScripting capabilities/experience a plusOffice 365 administration a plusAbility to handle high volume requests in an organized and responsive manner; research and troubleshoot complex IT issues and provide workable solutionsInitiative in professional development and knowledgeExcellent customer service skills and ability to support our offices effectivelyExcellent communication skills both written and verbal