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IT Specialist

Mississauga, ONFull-time, ContractJob Title
IT Specialist (Riello Canada)
University Degree
Mississauga – ON CA (Primary)
Career Level
Experienced (Non-Manager)
Salary Grade
Date Needed By
Job Type
Job Description

The IT Support Specialist will support associates in all IT-related needs. This includes completion of assigned IT requests, deployment and maintenance of end user facing technology, maintenance/support of IT infrastructure, and security system maintenance. The IT Support Specialist will also assist the Global IT Team through policy deployment, software deployment, and project work.

This is a 1 year contract role.

Hiring Manager
Job Requirements

The essential functions of the position include but not limited to the following:

  • Administer, monitor and troubleshoot servers
  • Troubleshoot and solve problems related to hardware, software, and network problems, end-user support
  • Provide guidance for business continuity and disaster recovery plans
  • Act as primary contact for incidents
  • Maintain and support multiple enterprise Active Directories
  • Ensure cloud performance and cloud security standards are met
  • Effectively troubleshoot Windows server issues
  • • New user tasks (email, phone, PC setup) • Complete issues related to connection, printing, software, viruses, mobile devices, Microsoft office, etc. during business hours, escalating any unresolved issues to the appropriate stakeholders

  • Image, deploy computers/laptops to new hires or replacements, instructing users on the use of equipment and software
  • Deploy and maintain OS and third-party software, systems and services within company guidelines
  • Troubleshoot end user facing technology
  • Track and maintain a detailed inventory of all office equipment and software
  • Manage system backups
  • Manage security systems including VPN access, user/network rights, etc.
  • Maintain VOIP system
  • Participate in other IT related projects as assigned by the Global IT Team
  • Other responsibilities as assigned
  • Qualifications (Knowledge, Skills and Abilities):

  • Associates degree in Computer Science, Computer Information Systems or related field required, Bachelor’s degree preferred, or equivalent in practical experience.
  • Background working with complex IT systems and software
  • Practiced Level 1/Level 2 helpdesk support
  • SQL Server, VMware, Windows and Active Directory administration experience
  • Scripting capabilities/experience a plus
  • Office 365 administration a plus
  • Ability to handle high volume requests in an organized and responsive manner; research and troubleshoot complex IT issues and provide workable solutions
  • Initiative in professional development and knowledge
  • Excellent customer service skills and ability to support our offices effectively
  • Excellent communication skills both written and verbal
  • Only candidates can apply for this job.
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