Toronto Employment Platform

Merchant Success Manager – Shopify Plus

Shopify Plus is making enterprise commerce simple. We give high growth, high volume merchants the scalability, reliability and flexibility they need. Shopify Plus is helping power commerce for companies like RedBull, GE, Boll and Branch, P&G, Kanye West, Kylie Cosmetics, and many more. We believe large merchants should love their commerce platform and we work hard each day to make that happen. We are in hyper-growth, and this is where you come in.

Your role as a Merchant Success Manager is to help high-growth, high-volume merchants be successful. You’ll do this through developing strong relationships with your merchants, and helping them with long-term solutions to their biggest roadblocks. Ultimately, you’re here to understand their goals, and advise them on the best way to achieve those goals. You’ll provide merchants with guidance on best ecommerce practices, knowledge of industry trends, API support, ERP integration assistance, advice on social commerce strategies, insight into analytics and SEO, conduct site audits, and much more. You’re their partner in commerce, and will truly help them grow their business.

This is a remote position and you must reside in Ontario. This posting will close on September 5, 2017 at 9 am EDT and all candidates will hear back shortly thereafter.


• Customer success, client management, or relevant industry experience. You should be merchant-focused in all that you do.
• A passion for commerce. Maybe you’ve built a store for a friend, or run your own business.
• A deep understanding of the Shopify platform. You’ll need to know Shopify inside and out.
• Experience working with multiple stakeholders. Relationship management is your secret weapon.
• Understanding of ecommerce best practices. You’ll be their main point of contact for all big-picture support.
• Knowledge of the ecommerce ecosystem. There are many moving parts and you need to see how they fit together.


• Experience running your own business. You know what it means to be an entrepreneur and can share your learnings with our merchants.
• Hands-on experience with digital marketing, Google Adwords, Facebook ads, and conversion marketing techniques


• Create strong relationships with our merchants
• Recommend ways to best utilize the Shopify platform
• Match merchants with top Shopify Partners to assist with custom design and development projects
• Point out areas for improvement, including opportunities for product adoption and implementing new Shopify features
• Triage technical issues to Shopify’s escalated Support teams
• Work with internal Shopify teams to advocate for merchants’ needs and requests
• Demonstrate an in depth understanding of industry trends
• Elevate the overall merchant experience

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