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ScotiaMcLeod Branch Systems Administrator – Oakville, ON

Requisition ID: 104491As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients’ assets. When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.


Purpose of Job: The Branch Systems Administrator’s primary focus is to ensure that all workstations, voice communications and multi functioning devices are running effectively. 


Major Accountabilities:


1. Ensure a high level of client service by:
    • Acting as receptionist
    • Answering branch phones lines and relaying messages
    • Greeting clients as they arrive
    • Booking external and internal meetings
    • Ordering catering as required
    • Ensuring branch lists are kept current

2. Manage the workstations, voice communications and multi functioning devices by:
 · Ensuring all technology is running at maximum efficiency
 · Responding to all technical issues affecting the operations of the branch 
· Advising branch staff of all new procedures affecting applications 
· Acting as the liaison with the Helpdesk and the Branch Training and Support Team to ensure efficient resolution to all issues 
· Escalating issue to internal and external providers 
· Maintaining the server room 


3. Provide basic level training on all applications by:
 · Conducting boardroom seminars and individual sessions on new applications
 · Conducting one on one sessions for new employees 


4. Ensure the Branch is prepared for rollouts and updates by: 
· Cascading communication regarding the dates, requirements and training dates
 · Acting as the liaison with Branch Training and Support 
· Acting as the point of contact for branch staff to answer questions


 5. Manage the technology administration by: 
· Verifying and updating quarterly user reports
 · Maintaining technology inventory list 
· Processing WealthStore orders for new hires, moves, and exits


 6. Contribute to the effective functioning of the branch team by: 
 · Building effective working relationships across the team and with various business line and corporate function contacts
 · Maintaining a high level of customer service 
 · Facilitating a culture of open and honest communication
 · Actively participating and contributing to touch bases and team meetings
 · Encouraging the generation of new ideas and approaches 
 · Actively sharing knowledge and experience to enhance the development of all team members
 · Developing and executing a meaningful employee development plan


· Excellent written and verbal communication skills
 · Strong organizational skills
 · Ability to take initiative and work independently 
· Ability to meet deadlines
 · Knowledge of Microsoft systems: Word, Excel and Powerpoint 
· Previous industry experience preferred 
· Post secondary education 


Location(s):  Canada : Ontario : Oakville 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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