Toronto Employment Platform

Permanent Full Time Client Services Manager (ACTT)

Job Summary:

As a member of the Leadership Team and working under the general direction of the Director of Clinical Services & Integration, the
Manager plans, directs, audits and evaluates specific client-centred services to ensure the development of the overall structure,
organization, and policies. The Manager is responsible for service planning, development and evaluation ensuring the most effective use
of resources, and that the needs of the clients are being met appropriately. The incumbent is responsible for all client service and
administrative operations of the in their relevant area. Contributing to the overall culture/environment/milieu of AMHS-KFLA, the
incumbent stresses innovative programming, collegial support, cooperation and a sense of community within an integrated services
model. The Manager also acts as a link between the Agency leadership and staff at a variety of levels. All activities are carried out in
support of the Agency’s mission, vision, values and strategic directions and in accordance with relevant legislation.

Minimum Qualifications & Experience:

University Degree in Occupational Therapy or Nursing or Master’s Degree in Social work and current unrestricted registration with
relevant regulatory college required

Five years of progressively responsible experience in health care or human services management
Two years relevant direct service provision with target population, preferably in a not-for-profit community-based environment
Experience in administration, staff supervision, fiscal management and service development utilizing a participatory management

Experience leading a multidisciplinary team, ACTT experience preferred
Current First Aid / CPR, Crisis Prevention and Intervention and Applied Suicide Intervention Skills training
Strong understanding of PSR principles and their application in the treatment of individuals with serious mental
Extensive knowledge of mental illness and addiction issues along with demonstrated ability to incorporate the principles of

psychosocial rehabilitation, recovery and other best practice principles within a client driven community mental health and
addiction system

Knowledge of various evidence based and culturally competent treatment modalities such stages of change, motivational
interviewing, and cognitive behavioural treatment

Thorough understanding of the impacts of mental health and addiction issues on individuals, family members and other supports
and the ability to incorporate community service needs into service provision

Detailed knowledge of and the ability to interpret legislation relevant to mental health and addiction such as but not limited to
Mental Health Act, Substitute Decisions Act, Health Care Consent Act, Personal Health Information Protection Act, etc.

Ability to manage numerous diverse projects simultaneously through effective priority setting and efficient use of time
Ability to apply quality and risk management initiatives to promote a culture of client, staff and community safety
Excellent analytical skills required to monitor and evaluate services, through problem identification, data collection, establishment

of facts, drawing conclusions and making recommendations based on an extensive variety of information, both abstract and

Self-motivated with a demonstrated ability to function effectively in a diversified and dynamic environment and to deal with
numerous competing demands in a professional and competent manner

Demonstrated leadership, coaching, motivation, mentoring, and change management abilities
Excellent written communication skills and demonstrated ability to develop reports, proposals and policy and procedure
Proficient in the use of a computerized client record management system, word processing, spreadsheet, presentation, scheduling

and communication applications; MS Office preferred
Ability to attend meetings at all Agency sites and within the greater community
Ability to participate in after-hours on-call rotation
Required to provide a valid Ontario Driver’s License and proof of adequate vehicle insurance, along with regular access to a reliable

vehicle, if transporting clients
Required to provide a satisfactory current criminal reference check (CPIC) prior to hire

Please submit a Cover Letter and Resume quoting Competition Number 2018-09NU by January 29, 2018 to:

Mail: Human Resources – Addiction & Mental Health Services – KFLA | 552 Princess Street | Kingston ON | K7L 1C7
Fax: 613-544-5804 Email: [email protected]

Please note: Only candidates selected for an interview will be contacted.

AMHS-KFLA strives to be a diverse and inclusive workplace. We encourage applications from all candidates who would contribute to the

diversity of our community and enhance our ability to provide quality services to our clients.

We are committed to accessible employment practices. If you require an accommodation to fully participate in the recruitment and selection
process, please inform Human Resources to discuss your individual accessibility needs.

Only candidates can apply for this job.

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