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Job Description


Reference #: 102752


Reporting to the Recreation Supervisor, the Program Coordinator ensures the provision of quality recreation program delivery and customer service excellence to meet current and changing needs of the community.

Business Distinctions

• Program Services

• Community Engagement/Development

• Development and Training

• Administrative Services

Supervision, Leadership and Staff Development

• Recruit, train, manage, coach and provide guidance to promote effective full and part time employee relations and encourage increased moral, innovation and productivity to meet business needs

• Form action plan to ensure program quality assurance

• Manage adherence to governing legislations and regulations; corporate policies, procedures, standards and guidelines

• Evaluate training needs, and manage execution of staff trainings, orientations and meetings

• Ensure current self-knowledge of technical skills for staff development

• Available for crisis support, physical/behaviour interventions, hands-on assistance and decision-making


• Review documentation of incident/accidents reports and manage follow-up accordingly, applying appropriate follow-up actions and guidance with teams, volunteers and customers; modifying programs and services to ensure safely operating programs and services.

• Prepare reports for Recreation Supervisor which may include the collection and analysis of data, customer satisfaction, revenue and expenses, etc.

• Manage and review daily, weekly and sessional statistics and checklists

• Manage membership extensions, suspensions and payroll verification

• Adherence to all mandated deadlines

• Participation in facility team’s quality assurance program

• Coordinate payments/documentation for all invoices in accordance to corporate standards

Customer Service and Community Development

• Continuous improvement of customer experience through anticipating, managing and resolving concerns, requests inquires and successes

• Liaise and develop partnerships with community leaders, groups, sponsors and external groups and agencies

• Act as a City of Brampton representative on external committees, associations, and working groups to gather information, discuss emerging trends, best practices and challenges, and to develop partnerships

• Ongoing assessment of community needs

• Participate in preparing grant proposals and/or developing fundraising initiatives/ projects to generate funds for distribution to individuals with disabilities and/or unique needs requiring financial assistance to support recreation service fees

• Manage community events (including analyzing follow-up reports and debriefing)

Program Development

• Report on trends and areas of growth including future opportunities

• Manage quality programming through ongoing program visits

• Manage program development and brochure development processes

• Form and implement action plans to meet targets and potential growth

• Assist Recreation Supervisor with marketing and business plan

• Promote and create awareness of programs and develop strategies to increase customer recruitment and retention

• Manage internal marketing of programs within community centre


• Build revenue strategies to increase financial stability

• Collect, coordinate, analyze, monitor and report budget submissions, actuals and forecast to Supervisor

• Manage current budget of expenditures related to program area ensure budget compliance meet necessary sign offs and approvals


• Post-secondary degree or diploma preferably in related field (i.e. Gerontology, Recreation & Leisure, Kinesiology, Physical Education, Behavioural Sciences, Social Work, Psychology)

• Minimum 3 years experience in recreation programming and/or facility management

• Excellent public relations skills and ability to effectively deal with the public

• One year supervisory/team lead experience working with staff and volunteers

• Knowledge of provincial and other legislative regulations pertinent to program discipline

• Exposure to budgeting and financial management

• Proficiency in MS Office

Mandatory Requirements:

• Able to work variable, scheduled hours including evenings and weekends

• Current Standard First Aid/CPR-C

• Valid Ontario non-probationary Class G Driver’s License and have access to a vehicle

Aquatics: Aquatic Supervisor Training or Aquatic Management Training AND Aquatic Safety Inspectors

*Above considered to be an asset for non-aquatic managers

Fitness: Strongly recommended current FIS or PTS certification with CanFit Pro and/or CSEP and/or equivalent certification with recognized affiliation

Golf: PGA of Canada Class A member and Diploma in Professional Golf Management or equivalent


• Degree or diploma field: Therapeutic Recreation, Mental Health, Behavioural Sciences, Social Work, Psychology, Nursing, Disability Studies or related discipline specific to Inclusion

• 3 years experience working with individuals with disabilities and or unique needs, and their families

• Working knowledge of the Accessibility for Ontarians with Disabilities Act (AODA) and the Human Rights Code

• Demonstrated experience using behaviour management and physical intervention techniques

• Working knowledge of various disabilities, associated barriers and family development/ dynamics theories

• General knowledge of federal and provincial financial aids and supports for individuals with disabilities and/or unique needs

**Various tests and/or exams may be administered as part of the selection criteria.

Job status: Permanent

Job Type: Non-Union

Applications must be received by: JANUARY 19, 2018

Alternate formats will be provided upon request.

If this opportunity matches your interest and experience, please apply online at: or via quoting reference #102752 by JANUARY 19, 2018 and complete the attached questionnaire. We thank all applicants; however, only those selected for an interview will be contacted. The successful candidate(s) will be required, as a condition of employment, to execute a written employment agreement.

Please be advised, the City of Brampton uses email to communicate with their applicants for open job competitions. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e. testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the Job Competition and your application will be removed from the Competition.

The City is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes and work environments. If you are contacted for a job opportunity, please advise the Human Resources Division of any accommodations needed to ensure you have access to a fair and equitable process. Any information received relating to accommodation will be addressed confidentially.

Only candidates can apply for this job.
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