Requisition ID: 69980
Join the Global Community of Scotiabankers to help customers become better off.
When you join our Customer Contact Centre, youre joining an internationally recognized, award-winning workplace that has been 188 years in the making, and poised to deliver superior customer care in the future! Youre positioning yourself to build a career with a respected financial institution that is Canadas most international bank. Youre ready to enjoy and support a corporate culture built around recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
Your opportunities for professional growth will be supported by banking leaders focused on long-term success. Youll apply the skills gained from these mentors when you work on Bank initiatives that make a difference in our communities and with customers across the country. From day one on the job, youll enjoy a comprehensive suite of customizable benefits, including an Incentive Plan, Pension, Employee Share Ownership and Group RSPs, as well as free employee banking, wellness programs, and employee discount programs.
Career, culture, progression. Youll find it all here. Apply today.
When you join our Customer Contact Centre, youre joining an internationally recognized, award-winning workplace that has been 188 years in the making that delivers superior customer care for our customers. In your career as a Scotiabanker, you can expect to experience the support of a culture built around recognition and rewards, diversity and inclusion, and our core values of respect, integrity, passion, and accountability.
Scotiabank’s response to COVID-19
Scotiabanks main priority has always been the health and safety of our employees and customers. We have rapidly deployed extensive and proactive preventative measures across the Bank and we continue to follow all guidelines provided by government officials. Many of our workspaces have been reconfigured to allow for physical distancing. We have emphasized preventative hygiene practices and have increased sanitization protocols for our various branches and locations. In addition, we are providing virtual medical assistance for our operations and customer contact center employees in order to support them with any medical inquires and/or concerns they may have. Scotiabank is continuing to create and address health and safety plans as we overcome this crisis together.
What Your Role Will Be
Our Customer Contact Centre team is the heart of our operation and our Customer Care Advisors excel at identifying customer banking needs and providing customized solutions that result in memorable experiences for our customers.
With our focus on making daily banking more convenient and accessible through digital banking options, we have experienced impressive growth each year in the number of customers who connect with us digitally. At the same time, our call volumes also continue to rise as our business engages in new, impactful ways to contribute to Scotiabanks growth and profitability.
What You Will Be Doing
Youll demonstrate your passion for superior customer service, your problem-solving abilities, and your knowledge of our products and services to field a high volume of interactions with our Canadian Banking customers and to offer them personalized advice and solutions. Your self-directed, performance-oriented approach will allow you to resolve immediate customer enquiries while your natural curiosity and focus on improving things will lead you to identify new opportunities to maximize the customer experience.
As a Customer Care Advisor at Scotiabank, you will be working in a fast-paced environment, by handling a high volume of inbound calls while seeking to create a positive experience for each customer. You will be addressing client needs, complaints, or other issues with products or services, explaining possible solutions while ensuring that clients feel supported and valued. You will gain a strong understanding of the metrics and will strive to exceed them whenever possible.
With every connection, youll ensure its an exceptional and memorable one. After all, your career is a journey choose the path that will take you further. Say hello to Scotiabank.
What You Are Bringing To The Team
You have at least 1-year of experience in a customer-focused role, where you analyzed needs, provided advices and offered solutions in a fast-paced environment
Technology savvy, you know how to multitask between numerous internal platforms while dealing directly with your customers and have a keyboarding speed of 25+ wpm
You are a team player, strong communicator and someone who’s able to thrive in an ever-changing environment
You are eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role – and beyond
Hiring & Training Details:
Our Customer Contact Centre is located at 888 Birchmount Road, Scarborough, ON, M1K 5L1
Position Start Date: June 8th, 2021
Position Status: Full-time Regular (37.5 hours)
Training is mandatory and non-negotiable
Training Duration: 5-6 weeks
Training Schedule: Monday Friday: 6:45 AM- 2:45 PM OR 3:15 PM-11:15 PM (depending on availability)
Shifts After Training:
Shifts will be assigned anytime between 7AM Midnight, Monday through Sunday. Candidates must be flexible to work anytime within the operation hours with no exception.
Permanent, ongoing work schedules will be finalized with new employees approximately 4 weeks before the end of training.
We are committed to providing our employees with a balanced working environment, and your work schedule will be fixed, once assigned; not subject to rotation.
Location(s): Canada : Ontario : Scarborough
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Banks six guiding sales practice principles to ensure they act with honesty and integrity.
At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.