Requisition ID: 101704Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The team:
Global Technology Services (GTS) Incident Management team is responsible for handling any significant business and brand impacting incidents globally. We collaborate with business & technology stakeholders along key subject matter experts to mitigate/avoid high priority incidents. The Incident Management team is accountable for implementation of industry best practices at enterprise level to bring consistent execution of process.
The role:
Youll be responsible for driving the recovery of high priority incidents, managing business and IT stakeholders communication, will work with Subject Matter Experts to identify ongoing risks and devise a plan to mitigate those risks. This is a shift-based role, where you will be required to work, on a rotational basis, 12-hour days and/or nights.
Is this role right for you?
You will join the highly skilled Incident Management team, which has been spearheading IT stability by delivering consistent results and winning the confidence of business as a trusted partner for all critical incidents.
You are responsible to collaborate with various support teams and vendor partners to device the shortest resolution path by establishing strong command and control over the bridge.
You are responsible for sending consistent and timely communication to business and IT stakeholders.
You are responsible for conducting post incident reviews and drive the teams to identify root cause, lessons learned and a plan to prevent a reoccurrence of similar incident.
You will provide improvement opportunities in the existing enterprise process.
Do you have the skills that will enable you to succeed in this role?
You have at least 3+ years of hands-on technical working experience with the Incident Management of complex IT environments at a large organization(s). Banking or finance services industry experience is an asset.
You have at least 3+ years of hands-on technical working experience in handling incident bridges involving support teams from multiple geographies & global time zones.
You have at least 6+ years of progressive IT working experience that spans a high-level understanding of full stack technologies used in a large enterprise.
You possess excellent communication skills, both verbal and written. The ability to communicate confidently and clearly on conference calls, in meetings, via email, etc. at all levels of the organization is essential.
You can demonstrate experience interacting with senior executives (VP + audience) from Business and Technology.
You are adept in working in a complex, fast paced environment by demonstrating strategic thinking, weigh risks, and apply sound judgment to choose right solution.
You are able to set priorities, pursue multiple threads at the same time, plus can accurately reflect current state and drive towards resolution.
You have completed a post-secondary education in Computer Science, Engineering, Information Sciences, or equivalent.
You are ITIL Foundation certified (v3 and/or 2011 and/or v4).
What’s in it for you?
You will play a pivotal role in organizations success by demonstrating your leadership skill during a major outage and restoring the critical services within agreed service level objectives.
We are technology partners who help the business transform how our employees around the world work.
You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
We care about our people, allowing them to design how they work to deliver amazing results.
While most of our employees are currently work remotely from home, when its safe to physically return to our primary office in Scarborough, it is:
Renovated with a design focus on enabling collaboration through both environment and technology.
Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks + a Tim Hortons kiosk.
Equipped for breaks with table tennis, table soccer, pool table & TVs. Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.
Minutes by TTC bus from Warden subway station on Line 2. Free employee shuttle service connecting the IT campus with nearby GO stations. 2022 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop thats steps away.
Minutes from the 401 & DVP. Free onsite & offsite employee parking with charging stations for electric vehicles onsite.
Location(s): Canada : Ontario : Scarborough Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.