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York University (Keele campus), ON

$76,131 a year

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In advancing the Division of Students’ vision as ‘Partners in Student Success’, the Systems team within the Office of the University Registrar (OUR) collaborates tightly with University Information Technology (UIT) in the development, maintenance and user support of all student-facing and administrative student information systems to effectively enhance the student experience from student recruitment through to convocation. The Systems team supports and enables OUR functional partners (Recruitment and Admissions, Student Finance, Core Registrarial Services and Student Client Relations), Faculties and other university units to achieve their student service objectives through operational support and systems enhancements. Reporting to the Manager, Student Systems, the Senior Business Analyst actively leads systems development projects to ensure on-time and quality delivery of systems solutions for the entire student lifecycle including recruitment, admissions, enrolment, scholarships and awards, student accounts, financial aid, registrarial services, academic scheduling, student records and convocation. The Senior Business Analyst is knowledgeable in Software Development Life Cycle (SDLC) and is subject matter expert with strong communication and facilitation skills required to facilitate discussions on business processes, project scope, detail requirements and requirement prioritization. The Senior Business Analyst elicits systems and data requirements, leads requirements analysis, evaluates proposed solution designs, maintains project scope, strategizes test plans and proposes risk mitigation strategies. Through strong partnerships with UIT and other stakeholder groups, the Senior Business Analyst focuses on delivering the most appropriate systems solutions to meet business needs. Another significant responsibility of the Senior Business Analyst is the development and execution of transition plans to ensure successful operationalization of newly developed systems solutions. The Senior Business Analyst is also responsible for the identification, initiation and execution of improved project intake, planning and implementation methodologies within OUR Systems and UIT in order to increase the efficiency and effectiveness of our project delivery in support of student success.

University Bachelor of Science or Bachelor of Arts degree with subjects in computer science, information technology, project management or business analysis, or an equivalent of 4 years’ recent experience, within the last 5 years, working at York University and performing the same or similar tasks. This education equivalency is in addition to the experiential requirements outlined below.Or equivalent related College diploma with subjects in computer science, information technology, project management or business analysis with the applicable experiential requirements outlined below.

With university degree – 4 years of experience in technical projects, systems enhancements or systems maintenance to support multiple business areas, including 1 year at a senior analyst capacity. With college diploma – 5 years of experience in technical projects, systems development or systems maintenance to support multiple business areas, including 2 years at a senior analyst capacity. Demonstrated experience in delivering presentations, technical writing, and facilitating discussions with cross functional teams, working with and supporting complex, high profile projects that impact interconnected business functions. Formal training in the requirements management lifecycle, business analysis, or project management. Knowledge and experience in various systems development methodologies including Waterfall, Iterative and Agile. Demonstrated experience in applying various techniques to elicit, analyze and communicate requirements. Demonstrated experience in business analysis planning to identify tasks and deliverables and to estimate level of effort. Demonstrated experience in delivering quality presentations on work flows, business requirements, system design, test plans, risk management and project status. Demonstrated strong technical writing skills to develop thorough, coherent and informative requirements and other project documents. Advanced skills in Excel, Access and PowerPoint. Experience in using project and resource management tools such as MS Project, Jira, Basecamp and Confluence. Experience in creating process flow, data flow and entity relationship diagrams using an Unified Modelling Language (UML) tool such as Visio.

Possess strong facilitation skills to resolve requirements and solution design conflicts to deliver the best possible solution to meet business needs. Strong analytical and interpretative thinking skills. Strong relationship building and self-management skills. Customer-focused, and demonstrated ability to manage competing priorities. Knowledge in SQL. Share and live our divisional values: Respect, Excellence. Innovation, Collaboration, Accountability, Care and Inclusion.

Additional Notes:
This position requires the candidate to produce a verification of degree(s), credentials(s), or equivalencies from accredited institutions and/or international equivalents at the time of interview.

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In order to be considered as an internal applicant, York University employees in the YUSA-1 bargaining unit must apply for jobs through the Employee Career Portal – YU Hire.


If you are a current York University employee in the YUSA-1 bargaining unit and/or are using your job posting rights under the collective agreement to apply for jobs, you MUST log into YU Hire to access the York University Employee Career Portal.


As per Article 12.02(f) of the YUSA-1 Collective Agreement, to be considered an internal applicant, employees in the YUSA-1 bargaining unit must submit the application 5 working days following the first day of posting. this is referred to as the ‘Posted Date’ on the job the posting. This applies to YUSA-1 internal and YUSA-1 Concurrent postings. Please refer to the ‘Posting Intent’ on the job posting.


If not filled by an employee in the YUSA-1 bargaining unit, employees in the YUSA-2 bargaining unit who have applied within the first 5 days from the ‘Posted Date’ will be given preference.

The University welcomes applications from all qualified individuals, including, but not limited to women, persons with disabilities, visible minorities (racialized), aboriginal (Indigenous) persons and persons of any gender identity and sexual orientation. York University is committed to a positive, supportive and inclusive environment.

York University offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by York University regarding a job opportunity or testing, please advise if you require accommodation.

We are committed to enhancing our environmentally and socially responsible practices for the benefit of all members of the York community. Our long term perspective recognizes our responsibility to be innovators and to continually work as a community to reduce our ecological impact.

York University employees must apply to jobs through the Employee Career Portal – YU Hire. If you are a current York University employee and/or are using your rights under a collective agreement to view and/or apply to jobs, you MUST log into YU Hire to access the York University Employee Career Portal.

PLEASE NOTE: All applications must be received by 11:55 pm EST on the posted deadline date, if applicable.

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