Toronto Employment Platform

Service Representative

Located in historic downtown Kingston and just steps from unique shops, acclaimed restaurants and beautiful Lake Ontario, our head office is a great place to work, learn and grow. Whether you live in town or prefer country life, the office is a short commute, and a quick drive or train ride away from Toronto, Montréal, Ottawa and the U.S. As one of the largest private employers in Kingston, we offer a wide range of roles and experiences, various learning and development opportunities, and many ways to get involved in the community. If you’re planning to kick off your career, take it to the next level, or looking for an opportunity to make your mark while connecting with your coworkers and community, you’ll find your home at Empire Life in Kingston.

Scope Statement

The Service Representative supports the processing of applications and/or service requests received from advisors and clients. The incumbent is guided by defined procedural instruction/frequent checking of results and works under the close supervision of a unit Manager or Director.

Impact Statement

Ensures compliance and regulatory standards are met

Supports the service and administrative requirements of the business unit

Achieves and maintains high quality accurate results within established service standards

Responsibilities include

Processes applications and service requests within established service standards, some of which will be in French; standard reference templates and bilingual team resources are used to assist in the completion of this work process

Accesses and obtains data from multiple information systems

Enters and maintains information on the administration systems

Provides prompt and courteous resolution of enquiries from distribution partners and clients relating to new and in-force administration; investigates and analyzes simple to complex cases

Knowledge / Experience / Certification

0 – 3 years work experience in the financial services industry or in the insurance industry

Knowledge of word processing, spreadsheet, e-mail and database computer software

Knowledge of individual life and investment products and policy provisions

Working towards ACS

Education / Professional Courses

Completion of a community college diploma

Key Skills

Ability to prioritize and balance multiple tasks

Clear reading, writing, listening and verbal communication skills

Attention to detail/accuracy

Well-developed mathematical skills

Ability to think logically, analyze, solve problems, and learn new technology

Ability to work independently and as a team member

Key Competencies



Driving for Results




Interpersonal Communication

Judgment and decision-making


Working Conditions

Office environment

Prolonged periods of concentration and attention to detail

Prolonged periods of sitting while using a computer and/or telephone

The incumbent may be required to work extended hours and/or overtime to support service requirements


Head Office management and employees

Client and distribution partners

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About Us

Talent Portal is a Toronto-based Job Board and Employment Platform. We are dedicated at helping talents reach their dream career.Candidates can search for jobs and set job alerts to receive new job notifications via email; Employers can post jobs online, and receive applications via email. It is free for both employees and employers.

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