Toronto Employment Platform

Sr Business Systems Analyst

Job Summary

The Sr. Business System Analyst (‘BSA’) is skilled in all competency areas of a traditional BA, but their specialty and focus is on the business needs related to information technology. The BSA is a subject matter expert in systems architecture and data flows including integrations with vendor packages, relational databases, message queues, web services and legacy systems.

This role will work closely with system users, business and IT to plan, elicit, analyze, test, document, and communicate detailed business data requirements in the rapidly developing domain of Business Intelligence. Strong preference will be given to candidates with experience in Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter).

Key Accountabilities

  • Collect and define business requirements and system specifications, translate into functional/non-functional design documents, and provide subject matter expertise to support development of solution assessments, application designs, testing & implementation
  • Take a broad end-to-end perspective and perform impact analysis of new business functionality being requested across various systems, and pinpoint how to manage data integration
  • Facilitate requirements walk-through and sign-offs, verifying with business stakeholders that proposed solutions meet specific business needs
  • Develop domain expertise through in-depth systems analysis and produce end-to-end documentation of business and system processes to a high-quality standard (including current and future data processes and flows)
  • Design information process flows to identify gaps and impacts and provide recommendations to improve controls and data quality
  • Extract data and conduct analysis to troubleshoot data defects to facilitate quick resolution
  • Manage and complete assigned projects/assignments on time and on budget with minimal supervision
  • Provide operational analysis and support to partner teams including adhoc reporting
  • Review, develop and establish BSA metrics and processes based on industry best practices, and analyze opportunities to improve BSA functional area’s efficiency & effectiveness
  • Perform other related duties as assigned or required

Required Qualifications, Skills & Knowledge

  • Post-secondary degree in data management, computer science, engineering or related discipline
  • 5 years in a BSA role working in insurance industry
  • 3 years’ experience with Guidewire InsuranceSuite (PolicyCenter, ClaimCenter, BillingCenter)
  • Strong understanding of open systems architecture including integrations with vendor packages, relational databases, message queues, web services and legacy systems
  • Strong insurance domain knowledge (e.g., Underwriting, Policy Administration, Pricing, Claims, etc.,) and good grasp of information technology domains (BI/DW, Data Modeling, ETL, RBDMS, Hadoop, etc.,)
  • Strong analytical and data mining skills (able to read/write complex SQL queries to analyze data, investigate defects, validate data quality, etc.,)
  • Excellent analysis and problem-solving skills with proven ability to handle large amounts of data to draw out insights, relationships and patterns
  • Deep experience with systems analysis and translating business requirements into functional specifications and non-functional requirements
  • Strong communication skills (verbal and written) and able to explain complex concepts/issues in simple terms
  • Proven track record of creating clear, concise documentation that reflects a deep understanding of business and systems processes, data flows, etc.,
  • Highly motivated self-starter with ability to prioritize and execute tasks in a fast-paced environment with demonstrated ownership/accountability to deliver with minimal supervision
  • Detail-oriented and delivery focused with ability to rapidly learn and take advantage of new concepts, business models, and technologies
  • Familiarity with data management framework and/or best practices (DAMA, Mike 2.0)
  • MDM knowledge and experience is an asset
  • Hands-on experience working on agile projects
  • Proficiency with MS-Office applications (Visio, PowerPoint, Word, Excel)

Additional Information

Aviva Canada is committed to providing accommodations for people with disabilities during all phases of the hiring process including the application process. If you require an accommodation because of a disability, we will work with you to meet your needs. Applicants need to make their needs known in advance. If you are selected for an interview and require an accommodation, you are encouraged to advise the Talent Acquisition Partner who will consult with you to determine an appropriate accommodation.

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