Requisition ID: 99119Join the Global Community of Scotiabankers to help customers become better off.
When you join Scotiabank, youre joining an internationally recognized, award-winning workplace!
Within Global Operations, youll be contributing to a high-performing culture, focused on servicing our customers. Our emphasis is on building the teams expertise and maintaining a solid risk management culture, while improving the effectiveness and efficiency of our operations. You will be part of a team that ensures a corporate culture built around high performance and continuous improvement, recognition and rewards, diversity and inclusion, and the core values of respect, integrity, passion and accountability.
Take the first step in joining our Global Operations team in Stratford, Ontario. Apply today!
What Your Role Will Be As An Administrative Clerk
In support of the effective administration of the Retail Service Centre, you will perform or provide assistance by completing duties accurately and in conformity to Bank regulations and procedures. To do so, you will control, check, balance, and maintain specific bank systems, and provide professional and efficient customer service if/when responding to Branches, third parties, and third party partners, which the Unit services during the completion of these assignments.
What Youll Be Doing
Providing processing support by acquiring a good knowledge of product accounting functions and a thorough knowledge of systems used, as well as accurately processing, posting, and maintaining daily transactions within assigned Position Authorities.
Providing customers and business line partners with excellent service by ensuring productivity goals are attained; processing customer requests in a timely and efficient manner, maintaining customer confidentiality, and taking full responsibility for assigned inquiries/concerns/complaints by resolving those matters within assigned timeframes and with adherence to Bank policy and procedure.
Maintaining strict adherence to security procedures by adhering to all Bank/department policies, procedures, regulations, and audit requirements within assigned authority and responsibility, and by reporting any unusual occurrences or fraudulent activity to management.
Participating actively in team activities/initiatives and taking responsibility for self-learning and development with learning and embracing new procedures, technologies, and processes, demonstrating leadership with peers and business partners, setting high standards for customer service and professionalism, and participating in and supporting change initiatives.
Performing other related duties as assigned, including providing coverage on a variety of jobs within various units, as determined based on the day-to-day operational requirements.
Skills You Already Have and What You Will Learn
You know your way around a computer, and can easily multitask between numerous internal platforms while dealing indirectly with your customers and directly with business partners, Branches, third parties, and third party partners. A keyboarding speed of 25+ wpm and a high school diploma (or a recognized equivalent), complete the basic requirements.
But thats just a glimpse into your profile as an administrative professional who’s motivated by acting in the best interests of all customers. As a strong communicator and a champion of the Scotiabank brand, youre destined to make the customer experience uniquely personal.
Curious and able to thrive in an ever-changing environment, youre also eager to accept training, coaching and professional development opportunities that will enable you to succeed in your current role and beyond.
Youre a team player, committed to supporting an exceptional customer experience across multiple skills when volumes require the support.
Hiring Details and Work Hours
This is a 4 contract position with a start date of May 31, 2021
Operating hours are Monday Friday, and 8:30am 5:00pm. Flexibility to work within these hours of operation is required.
This position is not remote, will be required to work in person at the Stratford office on 10 Wright Boulevard.
After all, your career is a journey choose the path that will take you further. Say hello to Scotiabank.
Location(s): Canada : Ontario : Stratford
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Banks six guiding sales practice principles to ensure they act with honesty and integrity.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.