Requisition ID: 101779Join the Global Community of Scotiabankers to help customers become better off.
Purpose
Contributes to the overall success of the Insurance Canada Processing Centre in Stratford Ontario ensuring specific individual goals, plans, initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Key Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Accurately process and maintain records for requests for changes/actions/corrections from our service partners across the product scope.
Responding independently and accurately to telephone inquires by ensuring that action is taken to fully address the inquiry.
Providing assistance as required with investigating and resolving customer inquires.
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.
Education and Other Requirements
Knowledge of policies and procedures regarding creditor insurance products, programs and procedures
Knowledge of the Banks accounting controls and regulatory compliance requirements
Working knowledge of the Banks systems (Intralink, PEGA, TLS, CIS, ED, MIMS, AS400, KS etc)
Working knowledge of PC skills using common software tools (Word, Excel, Outlook)
Location(s): Canada : Ontario : Stratford
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Banks six guiding sales practice principles to ensure they act with honesty and integrity.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
