Requisition ID: 98732Join the Global Community of Scotiabankers to help customers become better off.
Please note this contract role requires bilingualism in French and English languages.
Purpose
Responsible for the accurate and timely execution of employee event data changes including reviewing, transacting or answering escalated inquiries on personal data change requests including hiring, onboarding, job changes, pay changes, employee separations, profile changes, in line with standard policies, procedures and service level agreements. This team will also answer escalated questions where appropriate.
Accountabilities
Champions a customer-focused culture to leverage broader Bank relationships, systems, and knowledge
Enters/processes employee and/or job data changes in HR systems throughout the employee lifecycle events
Ensures data accuracy and integrity of employee records through established internal control mechanisms
Responds to inquiries pertaining to specific employee lifecycle events by producing documents using available data and populating templates (e.g. severance letters and agreements, employment letter, etc) and answering escalated issues from different stakeholders
Runs regular daily/weekly reports to assess performance against standard procedures and Service Level Agreements (SLAs)
Seeks opportunities to improve operational effectiveness, and propose recommendations to Managers, Employee Lifecycle and Senior Managers, Employee Lifecycle
Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions
Actively pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
Education/Experience Required:
Post-secondary Degree or Diploma in Business or Human Resources or pursing education in related field
CHRP designation is considered an asset
Experience in a call/contact Centre or in a customer focused area an asset
Knowledge of employee data administration and end-to-end processes
Knowledge of HR transactions
Deep understanding and knowledge of Bank policies and procedures
Strong knowledge of Organizational structure and complexity
Strong people leadership skills experience managing and working with teams
Attentive to details and deadlines; ability to manage multiple priorities
Experience with transaction processing and data management
Experience in conflict / issue resolution
Strong verbal and written skills
Verbal and written fluency in French is required
Location(s): Canada : Ontario : Toronto
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Banks six guiding sales practice principles to ensure they act with honesty and integrity.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.