Toronto Employment Platform

Lead ServiceNow Developer (Virtual Agent)

Requisition ID: 99139Join the Global Community of Scotiabankers to help customers become better off.


The team:

We are the Service Management Technology (SMT) team under Global Technology Services (GTS). We utilize the ServiceNow tool to provide the enterprise ticketing system supporting the bank’s tracking of incident/problem/change management; service requests; asset management & configuration management. We also have custom applications for teams where the standard IT Service Management (ITSM) modules may not make the perfect fit.


The role:

You are responsible for the hands-on development on the ServiceNow platform as well as aiding in the solution design when required. The solution design portion may include defining and documenting the structure, connections and relationships of systems to help support building out integrations or technical documentation. Flexibility to work in both an Agile and Waterfall methodology on projects depending on what is required. As a Developer, you will also help provide standards and guidelines to more junior developers and other parties that may also be providing you with code, including code reviews where applicable.


Our primary work location for this position will be in the King Street West/Bathurst Street neighbourhood, with infrequent travel to the downtown Toronto core and our Scarborough IT campus.


Is this role right for you?

You have a passion for everything to do with ServiceNow and can help drive and implement into a global enterprise.
You have a passion for providing a great customer experience and user intuitive designs
You love to develop and design new applications on ServiceNow.
You are keen with making technical systems work out and to build integrations and automation between systems.
You enjoy providing improvements and recommendations on existing processes and tools.
You can thrive in working with teams in an Agile manner to meet tight deadlines.
Sharing your knowledge around ServiceNow’s Virtual Agent and configuration is a part of your DNA.
You get a deep satisfaction in applying your troubleshooting and root cause analysis to address bugs or finding workarounds or other methods to solve problems.
You can work under pressure and with multiple tasks to meet tight deadlines.

Do you have the skills that will enable you to succeed in this role?

You possess strong communication skills (verbal/written/presentation) skills with technical peers or business stakeholders.
You have at least 4+ years of hands-on technical working experience as a ServiceNow Developer in a medium or large enterprise organization.
You have at least 1+ years of hands-on technical working experience in developing, configuring & maintaining ServiceNow Virtual Agent Enterprise Chatbot.
You can demonstrate an in-depth knowledge of most of the following ServiceNow modules: Incident, Problem, Change, Service Request, Hardware Asset Management; Configuration Management Database (CMDB); Software Asset Management (SAM); Virtual Agent; and Knowledge Management.
You have at least 5+ years of recent hands-on technical working experience on systems integration projects/programs.
You have at least 2+ years of hands-on technical working experience in defining and documenting the structure, connections and relationships of any of the following: business, processes, organizational work groups, data models, applications, user interfaces, applications interfaces, infrastructure and network topology.
You can demonstrate hands-on working experience with technical leadership around systems analysis, systems design, development, code reviews, QA & system integration.
You can demonstrate the ability to adapt at working in both Agile and traditional Waterfall SDLC methodologies.
You possess good time management skills in order to succeed with shifting priorities over  multiple assignments on projects/programs.
Completion of a post secondary education in a related computer science or engineering field is desired.
Completion or in the process of completing the ITIL Foundation v.3 or v.4 certification.
Completion or in the process of completing the ServiceNow Advanced System Administrator certification is an asset.

What’s in it for you?

You can play a critical role in evolving the process around IT Service Management on a global scale; as well as promote the automation of service management, which increases quantifiable employee & clients’ satisfaction by resolving the issues efficiently and implementing changes properly.
We are technology partners who help the business transform how our employees around the world work.
You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success! We also foster an environment of innovation and continuous learning.
We care about our people, allowing them to design how they work to deliver amazing results.
We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
While we currently work remotely from home, when it is deemed safe to physically return to work, our primary location is:
Located steps from TTC’s King 504 streetcar stop, which gets you from TTC’s Line 1 subway stops at King or St. Andrew stations, and its connection to GO Transit/VIA Rail hub at Union Station.
Also located steps from TTC’s 511 Bathurst streetcar stop, which is a transfer point from TTC’s Line 2 subway stop at Bathurst station.
If you really want to drive to work, it’s minutes away from the Gardiner Expressway / Lakeshore Boulevard West.
You have card access to The Commons, a dining space at Scotia Plaza for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
Our location has a lunch room with TV screens, fridges, microwaves & vending machines. It’s also in a dynamic & flourishing neighbourhood that is home to many nearby top Toronto restaurants/bars & fast-food options. Nearby amenities include a running club, florist, pharmacy, convenience stores, supermarket, LCBO, coffee shops.


Location(s):  Canada : Ontario : Toronto 

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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