Toronto Employment Platform

Manager, Business Operations – Toronto, ON

Requisition ID: 105417As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients’ assets. When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.


Purpose of Job:
As a member of the National Sales Management team, the Manager, Business Operations contributes to building and maintaining a strong platform that supports a high-performance sales force and branch network.
The Manager is responsible to effectively and efficiently manage a number of policies and procedures regarding core ScotiaMcLeod programs including areas such as compensation, performance reporting and Advisor transitions.
The manager is expected to provide day-to-day operational support and ensure that the service provided continues to meet the business need with the utmost efficiency. The manager is expected to be an independent and self-driven learner, researching and developing new skills as required while meeting all expected delivery timelines and keeping management appraised of ongoing issues and concerns.


Major Accountabilities:


1.    Compensation and Performance
•    Manage policies and procedures regarding advisor compensation and performance, including implementation of policies, annual reviews and grid level adjustments, reporting, and tracking;
•    Manage all grid level changes, end-to-end process;
•    Required to develop strong knowledge of ScotiaMcLeod Advisor code management and PriceMetrix householding methodology. Provide guidance to Branch Management Teams regarding compensation related issues;
•    Assist with the maintenance of the Advisor Compensation policy, ensuring up-to-date information is provided to the field via support calls and WealthNet updates;
•    Maintain the reporting for various programs. Provide required reporting, tracking, and analysis to Senior Sales Management, Regional Offices and Branch Managers. Will require a thorough understanding of the compensation models and recognition programs;
•    Work closely with HR Administration and Payroll regarding compensation and performance related inquires.

2.    Advisor Agreements
•    Provide support in the preparation of various Advisor Partnership Agreements and Succession Plans;
•    Liaise between Branch Management Teams, Regional Management Teams, and provide
•    administrative support on Advisor transitions to ensure deadlines are met efficiently and effectively;
•    Collaborate with support teams (i.e. HR, Insurance, Employment Law Group) as required, to ensure that all items are aligned with the strategic approach of the program.
•    Contribute to decision making and recommendations and escalate issues / concerns for discussion and resolution.
•    Develop a detailed understanding of Advisor Agreements and code management and work closely with HR payroll in assigning and tracking Advisor codes as required.

3.    Recruiting and Onboarding
•    Prepare reporting of all SM recruit contracts, salary and production
•    Review and approve Advisor asset and production bonuses
•    Review and approve loan renewals and annual salary adjustments
•    Liaise between Private Banking, Branch Management Teams and Regional Teams as required to ensure policy alignment
•    Provide annual reporting of outstanding loan balances

4.    Growth Bonus and Family ID Program management
•    Develop an in-depth knowledge of the programs in order to monitor and manage intake and approval processes, all while providing high quality client service.
•    Research, analyze and provide accurate reporting while in collaboration with internal partners and the field. 
•    Extensive knowledge required of multiple systems, processes and programs in order to analyze, troubleshoot and provide resolution on queries.
•    Manage policies and procedures and implementation of new processes and procedures for effective program management. 

5.    Sales Management Policy Support, Project Management and Initiatives
•    Identify opportunities for operational improvements to increase efficiencies and better serve client needs;
•    Provide support on ad hoc projects and initiatives, as required, by the business to ensure alignment with the strategic focus and project plans.
•    Work closely with Senior Management to establish / align the scope and objectives of the initiative / project
•    Facilitate the effective communication of the initiative and ensure all partners are aligned
•    Ensure all guides and text plans are current

6.    Field Management Support
•    Liaise with all levels of Sales Management to drive resolution to business issues in a manner that is aligned to strategy and supports the needs of the field and business.
•    Control, execute and assist with specific requests from the field on policy clarification, data confirmation, operational issue resolution, and special requests.
•    Ability to understand and identify financial data/gaps and ensure data integrity


•    Education: University Degree preferred
•    CSC/CPH preferred
•    Brokerage experience preferred
•    Knowledge of compliance and regulatory issues preferred
•    Must have good knowledge of wealth management concepts; financial instruments
•    Knowledge of back office processes; brokerage operational processes and end to end workflows an asset


•    Must possess strong interpersonal and communication (written and verbal) skills in order to effectively work with stakeholders, partners and senior management.
•    The incumbent is expected to use diplomacy, judgment, and persuasion to build and maintain strong working relationships, secure agreement and co-operation.
•    Highly professional and able to exercise discretion when working with sensitive and confidential information.
•    Highly organized, detail oriented and a critical thinker with strong research and drafting skills.
•    Must be a proactive, self-starting, results-oriented and highly motivated individual with a strong ability to reconcile competing or conflicting goals in order to help resolve business problems of varying complexity and meet tight deadlines.
•    Proficient in Excel, Word and to a lesser extent PowerPoint.
•    Continually enhances skills and builds knowledge in all aspects of Wealth Management, technology, financial instruments, regulatory requirements and back-office processes.

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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