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Technical Product Owner, Business Transformation – Commercial Banking

Requisition ID: 103692Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


Product Owner, Business Transformation – Commercial Banking


The Product Owner, Business Transformation, will be responsible for hands-on leadership of the Customer Relationship Management, Credit Origination, and Loan Fulfillment technology product backlog that will help transform the Commercial Bank in Canada. 

In this role you will work with cross-functional teams to conceptualize, define, implement, and support key product functionality that improves user experience and makes business banking simpler for our customers. 
As the successful candidate you will lead and provide support on technology initiatives, ensuring projects are delivered on time and within budget to support the business transformation strategy.


Execute CRM technology roadmap for products that span across front, mid and back office functions.  Ensure successful execution by:
•    Discovery, conceptualization, ideation, and implementation of end-to-end user experiences
•    Ensuring user journeys, user flows, and product specifications are communicated to project team while utilizing agile project and program methodology
•    Hands-on leadership through management and configuration of the loan life cycle workflows and
•    CRM applications implemented on the platform
•    Effective prioritization of project deliverables and ensuring features delivered adhere to defined product specifications, project scope, and schedules

Design, develop, and maintain a technical change management framework to ensure all environments are consistent and product enhancements are tailored to the bank’s processes

Perform bulk imports of data, promote changes using tools such as Change Sets & Apex Data Loader, and perform batch reassignment of accounts and opportunities based on organizational changes

Develop and maintain custom reports, dashboards, and processes to continuously improve data quality, process integrity and productivity

Champion a customer focused and user-satisfaction oriented culture through:

•    Identifying, diagnosing, and resolving end user problems in a manner that exemplifies the bank’s high standards of customer service
•    Managing the bank’s internal user community, planning the product enhancement roadmap and executing against the roadmap
•    Performing intermittent application testing of new nCino releases and internal organizational changes

Support the communication strategy and change management effort to communicate changes in current workflow processes, disciplines and systems that support the ongoing development

Support in strategic roadmap planning through tracking and foresight of the vendor roadmap

Champions a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment

Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

Education / Experience / Other Information:

•    Post-secondary education
•    Product Owner Certification
•    Salesforce Administrator Experience or Certification desirable

Skills/Work Experience:
•    3 – 5 years of prior experience working in an enterprise IT role or technical related role. 
•    Intermediate coding skill nice to have.
•    Moderate to advanced knowledge of workflow applications, including Salesforce.
•    Proficiency in data manipulation and using data-related applications. 
•    Exceptional interpersonal skills that involve collaborating with internal and external contacts regarding complex policies, procedures, or programs.
•    Ability to use independent judgment, investigation, concept development, information interpretation, and collaboration with other departments. 
•    Strong organizational skills to co-ordinate and prioritize a number of concurrent projects
•    Thorough understanding of internal/external/Audit/Compliance procedures
•    Strong project management experience including project planning and tracking
•    Strong written and verbal communication skills with proven ability to engage stakeholders
•    Thorough knowledge of word processing, spreadsheet and powerpoint presentation applications
•    A high degree of flexibility to adapt to a wide variety of tasks 
•    Work in a standard office-based environment; non-standard hours are a common occurrence
•    Ability to travel domestically as required

Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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