Toronto Employment Platform

Senior Digital Product Lead, Scotia Digital

Requisition ID: 105514Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


As a key member of the digital onboarding product team, you will develop & own the roadmap for the digital customer onboarding journey at Scotiabank. You will work closely with the rest of the Onboarding team to build a compliant, efficient, and industry leading onboarding experience. You will partner with departments across the company (e.g. Operations, Fraud, Legal, Compliance, and more) to negotiate and push for good customer experience & high business value, while protecting the bank.


Is this role right for you?


Own the roadmap for customer onboarding experience for all of Scotiabank customers, across product lines
Lead problem discovery to understand customer needs, current challenges and work closely with design and engineering partners to come up with solutions
Establish clear OKRs for your product area and work with analytics team to measure and analyze key performance indicators (KPIs)
Use data to drive decisions. Build hypothesis, test & iterate to formulate an agile product development approach
Maintain a prioritized backlog, write detailed user stories and participate in sprint planning & review activities. Engage day-to-day with the scrum teams, clarifying questions and helping with decision making
Establish a close relationship with the business stakeholders to ensure their requirements are translated into the right products. Manage expectations with effective communication


 Do you have the skills that will enable you to succeed?

You have 3+ years of experience in a role building customer facing digital products
You have managed a technology product or a digital journey end to end, from inception to delivery
Experience in the financial industry is an asset
You are a strong problem solver and have a flair for getting things done
You have excellent organizational and analytical skills with strong attention to detail
You have a curious and experimental mindset to drive innovation amidst uncertainty
Your verbal and written communication skills are exceptional, with the ability to engage and influence stakeholders at different levels in the organizations
What’s in it for you?

We have an inclusive and collaborative working environment that encourages creativity and curiosity and celebrates success!
We provide you with the tools and technology needed to create meaningful customer experiences
You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world
We hire you for your talent — not just a job — so you can grow with us. We’ll equip you for success not only in your role, but also in your career as a whole
Dress codes don’t apply here: being comfortable does
Our work from home social channel offers weekly virtual yoga, social events, learning opportunities, and contests to share current experiences & promote wellbeing in our new remote environment
Access to thousands of online and in-person courses so you can hone your current skills, or learn new ones
A competitive rewards package that includes a base salary, a performance bonus, company matching programs on pension and profit sharing, paid vacation, personal & sick days, medical, vision, and dental benefits that start from day one and much more!
Free shuttle service to and from Union Station, onsite subsidized cafeteria with a chef, and an onsite fitness center *
*Some of our perks & onsite offerings will be offline as we continue to monitor federal and provincial regulations around COVID-19.

Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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