Toronto Employment Platform

Senior Manager, Business Services Payments – Toronto, ON

Requisition ID: 105028Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


As the Senior Manager, Business Services Payments, the incumbent is responsible for supporting international back office operations and ensuring continued alignment to Global Operations models. 


The Senior Manager will be an expert in the various payment channels and have an in-depth knowledge of end-to-end payment lifecycles, related processing policies and procedures and a working knowledge of the underlying technologies that enable these channels.


Responsibilities include:

Leading and/or supporting various initiates relating to end to end SWIFT payment processing including front and back offices
Provide subject matter expertise and advice and counsel on SWIFT payment processing including best practices, market trends and lessons learned from previous process improvements
Ensuring various SWIFT back office processes and organizational structures maximize operational efficiencies and effectively mitigate operational risks through the introduction of KPIs and other metrics, payment flowing mapping, and unit benchmarking

Working with key stakeholders and internal business partners in Canada and International Banking locations, the Senior Manager provides oversight and support to our business partners so that they may achieve their goals while keeping aligned with the overall strategy of the group.


What Your Role Will Be:


Lead or participate in SWIFT payment process improvement initiatives, by:
Partner with various stakeholders to assess, plan and execute SWIFT payment improvement initiatives
Act as a liaison between business and development teams
Support business lines with requests to assist in achieving their goals
Lead and/or participate in the testing of new systems or enhancements, the training of users, and providing ongoing support to all supported units
Provide analytical support on key projects and provide critical support to various projects and strategic initiatives

Ensure SWIFT processing operations maximize operational efficiencies and effectively mitigate operational risks
Ensure continued in-country Hub alignment to Global Operations models
Further develop and manage the wire fraud prevention roadmap
Establish clear KPIs and KRIs for SWIFT processing departments, measure and analyze data and create remediation action plans
Provide regular status updates to stakeholders and IB Executives through the generation of dashboards and other periodic communication

Provide ongoing support and guidance to International Operations Hubs
Pro-actively interact with the unit heads, delivery managers, etc to optimize core business processes
Provide feedback and recommendations for proposed changes to processes in order to continually improve service levels
Review and provide feedback over end to end SWIFT related processes
Define, create and manage applicable actions plans as appropriate
Analyzing proposals for process/structure changes and providing feedback
Recommend organizational structures that reflect appropriate spans and layers and ensure operational efficiencies and effectiveness

Skills You Already Have:


In-depth knowledge and experience with SWIFT and other payment system technologies and processes
Recognized degree in business or technology (BCom, BSc)
5-10 years of experience in the financial services industry, managing large complex projects with have significant operational, process reengineering, change management and IT components
Expert knowledge of project management and process improvement methodologies
Experience in mitigating risk in branch and back office processes, policies and/or procedures
MBA an asset
Spanish language preferred

Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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