Toronto Employment Platform

Senior Manager, Canadian Fraud Management Operations – Toronto, ON

Requisition ID: 103516Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The mission of the Fraud Management Group is to protect the Bank, customers and shareholders from fraud and mitigate losses through the proactive development and collaborative execution of an effective diligent Fraud Management plan.  Fraud Management has widespread accountabilities including the oversight and co-ordination of all Bank fraud reporting and the ongoing analysis of fraudulent activity on a global basis.


As Senior Manager, Canadian Fraud Management Operations, the incumbent contributes to the overall success of the Fraud Management team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives.  Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


The incumbent provides strategic support to the Vice President, Canadian Fraud Management with over 380 employees across three operational sites. The Senior Manager must have a significant level of knowledge/expertise related to fraud management and critical thinking skills to support a broad range of priorities. The incumbent is expected to possess and demonstrate both strategic thinking and strategic influencing skills to understand the big picture and lead and/or support implementation of changes with stakeholders.


What Your Role Will Be:


Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Leads, oversees or supports the execution of special projects across the Fraud Management Office:
Work closely with the management teams in the Fraud Management Group to identify special projects that are in line with the strategic objectives of the group and that serve to enhance the efficiency and effectiveness of Fraud Management
Collaborate with each of the Directors in Fraud Management as well as other key stakeholders to plan, execute and deliver on special projects, ensuring that all key partners are participants in the process at the appropriate stage(s) and level(s)
Effectively communicate the status of projects to senior management and provide related guidance as necessary to fraud groups globally
Create and maintain an environment of continuous improvement by developing and implementing new, efficient processes and administrative practices
Provide support within the Fraud Management Group to meet the group’s overall objectives
This role also functions as the Privacy Officer for Canada Fraud assisting management in fulfilling their responsibilities with respect to protecting the privacy of customer information, reporting events to the Enterprise Privacy Officer as required and ensuring employees are aware of EPO policies and procedures.
Plans and facilitates key stakeholder communication, meetings and management of action items
Work closely with the Fraud Management leadership team to support the strategic planning cycle to meet evolving business needs
Develop key messages that support and reinforce the business line strategy and alignment with Global Operations and all bank strategic priorities
Support the creation and development of executive presentations for key stakeholders


Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high-performance environment and fosters an inclusive work environment.

Skills You Already Have:


University degree with minimum 5 years related experience
Solid understanding of strategic and operational aspects of Fraud Management and interrelated business line partners, i.e. policies, procedures, operational processes, systems and technology etc.
Highly organized and able to handle a large number of concurrent high priority activities and requests
Strong negotiating and influencing skills to engage and influence stakeholders collaboratively at all levels of the organization
Proficiency in project management, organizational, analytical and creative problem solving skills and techniques, with a systematic approach to setting priorities and dealing with changing deadlines
Experience leading multiple projects in a fast-paced environment
Strong written and oral communications design and delivery capabilities
Proven judgment as problems can be complex and without precedent
Strong research capabilities to obtain background information and insight for projects that cover wide variety of operational processes which the incumbent may or may not be thoroughly familiar

Location: 90 Wynford Road, Toronto ON, M3C 1K5

Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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