Toronto Employment Platform

Senior Manager, Global eTeller Support (Spanish/English)

Requisition ID: 105578Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.




The Global Technology eTeller Team department within Scotiabank is responsible of providing technology governance and support to our Global Teller Platform currently deployed in CCAU, Colombia and Chile. Reporting to the Global Technology Owner, the Senior Manager will have oversight and governance on the design, construction, integration, testing, verification, maintenance and production support for Global Teller Platform. The successful candidate must provide technology guidance, project delivery and product support for the applications. The Senior Manager will be a highly motivated individual & possess the skills to build and manage a high performance team of technology including onsite and offshore resources, and the ability to manage multiple projects concurrently demonstrating the skills to harmonize the technical knowledge with the business needs. When required, international travel of up to 25% during peak project periods; often with short notice and sometimes up to 2 to 3 weeks at a time.  The Senior Manager is expected to work under pressure, and on evenings or weekends to meet project deliverables.




• Oversee a cohesive development team / Production Support (indirect reports, onsite and offshore), coordinating resources, managing project scheduling, providing technical direction, and maintaining standard development practices for the applications assigned to his/her portfolio.

• Ensure proper support procedures, processes, methodologies, best practices, documentation and tools are in place to support the various projects and existing production systems.

• Negotiate IT project requirements such as scope, schedule, cost, resources, integration, change, quality, etc…

•Responsible for the development project schedule, deliverables and quality code.

• Manage communication across the enterprise groups that impact scope, schedule, budget, risk & resources.

• Build strong working relationships with peers, business lines and stakeholders.

• Participate in budgeting processes for the department.

• Establish and champion quality improvement activities for the department.

• Accountable for managing assigned projects and department budgets.

• Participate in vendor product assessment and selection.

• Perform code reviews, functional reviews as necessary, ensuring quality and efficiency and focused on timelines.

• Meeting scheduled milestones to ensure project objectives are met in a timely manner and are in compliance with the IT technology roadmap as well as other Bank’s standards and/or external regulatory standards such as Sarbanes-Oxley Act of 2002 (SOX).

• Guided by the Bank’s policies and receives general direction from the Director or Vice President.

• Function independently to ensure that the assigned tasks and project objectives are met.

Create /Improve process with the Production Support team
Provide 24/7 On-call Support when required



• Exceptional written and verbal communication skills. Successful candidate for 1 of the 2 positions must be fluently bilingual in both Spanish and English as you will need to conduct meetings and review documents in Spanish.  The other position is English only.

• Must have 7-8 years of technical working experience as a technical subject matter expert with any type frontend application and services (API, BCS)

• Must have past experience leading/supervising technical resources in any web or client/server or IBM mid-range environments.

• Strong project management skills, able to multi-task and manage concurrent projects.

• Strong and demonstrated ability to build lasting relationships with key stakeholders.

• Ability to oversee geographically distributed development teams, including onshore and offshore.

• Strong vendor management skills, including managing outsourced development teams.

• Disciplined in development methodology and experience with software development technologies and concepts.

• Must be quality driven and able to inject quality into the team member’s tasks, measuring and improving quality and efficiency metrics.

• Excellent problem-solving skills have vision and innovative approach to computer based solutions and ability to convey these ideas.

• Must be flexible to adapt to a dynamic environment, make quick and sound decisions under pressure.

• Must be reliable, pro-active, results-oriented, customer-focused and attentive to details.

• Excellent time management and organizational skills in order to deliver projects in a timely manner and deal with conflicting priorities and tight deadlines.

Experience with any ticket tool**


• Possess a post-secondary education in computer science, engineering or technology-related field.

Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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