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Senior Manager, Sales Practices

Requisition ID: 105199Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

 

 

Purpose

The Sr. Manager, Sales Practices, leads and drives Sales Practices in Canadian Banking ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

 

Accountabilities 

 

 

•    Lead and drive a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

 

•    Lead and drive alignment and sustainment of Canadian Banking Sales Practices by:

 

–    Working with business lines, delivery channels and support areas to identify and drive initiatives and efficiencies to adhere to our global sales principles and sound sales practices.

–    Being the subject matter expert to support Regulatory requirements for sales practices and support those initiatives as required.

–    Building effective working relationships with various business lines and stakeholders, continually looking for opportunities to improve engagement and ways to further ingrain the global sales principles and sales practices 

–    Defining and validating relevant financial and non-financial metrics that provide pertinent and actionable insights for proper sales practices, and that can be used by management to incent and reward desired behaviours in support of business strategies.

–    Working with the Goal Planning & Performance team to enhance the goal allocation process in collaboration with channels and business lines and ensure it is properly managed in accordance to our sales conduct framework & the spirit of the global sales principles.

 

•    Lead and collaborate with stakeholders and Senior Leadership to ensure Sales Practices awareness, alignment and sustainment by:

 

–    Ensuring Leaders across all channels have effectively implemented all desired behaviours and activities that drive an enhanced customer experience.

–    Developing and executing a comprehensive Communication Plan, leveraging senior ‘voices’ to continually reinforce insights and learnings that have been formulated through extensive research and findings

 

•    Continuous sales practices testing to identify vulnerabilities & systemic issues for resolution:

 

–    Through collaboration with Compliance, Operational Risk, Shared Services, Business Lines & Delivery Channels, perform internal testing for Canadian Banking sales practices systemic and non-systemic vulnerabilities
–    Follow vulnerability resolution governance to ensure corrective actions are implemented and completed for any identified issues

 

•    Drive continuous analysis and identification of sales practices insights

 

–    Leverage employee and customer feedback information across all channels and business lines to identify key trends and themes to enhance our holistic sales practices view and potential areas for further development

 

•    Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

 

•    Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct. 

 

•    Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
 

 

 

Education and Other Requirements

 

•    Thorough knowledge of the Canadian financial services marketplace and a solid understanding of global sales practices and principles

 

•    Excellent communication skills (written, verbal, PowerPoint)

 

•    Strong project management and organizational capabilities to drive simultaneous multiple priority deliverables

 

•    Solid relationship building and relationship management skills

 

•    Proven ability to influence and coordinate with multiple stakeholders

 

•    Ability to manage stakeholder expectations, concerns, and to identify and mitigate risk as required

 

•    Solid knowledge of branch/CCC/digital operations (personal and small business customers)

 

•    Excellent understanding of the customer experience operating model and global sales principles
 
 

Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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