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Senior Technical Analyst (Executive IT Support)

Requisition ID: 104474Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.


The team:

Scotiabank’s Executive Digital Experience team is responsible for working directly with the Bank’s senior leadership team to accelerate the use and adoption of digital technology, focusing on mobile, collaboration, and productivity tools.


The role:

Reporting to the Senior Manager; Executive IT Support, you will be responsible for performing all key aspects of IT support functions. Responsibilities include improving the overall Executive Digital Experience by providing superior white-glove technical break/ fix support, training, education and meeting room support, to ensure a well-rounded and complete executive user-experience.


By joining the Executive IT Support team, you will play a critical part in providing white-glove systems and desk-side support to the global Senior Vice President roles (and above), including their Executive Assistants and other support roles. You will also be responsible for managing and executing all day-to-day IT functions pertaining to the executive user scope, including but not limited to education, training, project support, solutioning, communications, and introduction of new technology to address business objectives.


While we are currently working remote, there is an on-site requirement of approximately one week per month.  Our team has an on-call rotation of 7 days a week (including all banking/statutory holidays), and our hours of support fall between 7 a.m. & 10 p.m. The primary work location is in downtown Toronto, with occasional requirements to support users at other locations in Scarborough. The global support aspect of this position will require you to liaise and collaborate with local dedicated support teams around the world within the assigned hours of support.


Is this role right for you?

You are a passionate and self-motivated individual that’s engaged and eager to seek improvement by leveraging technology.
You are a technology enthusiast, with a customer service focus and a proven ability to be an effective team member.
You have strong analytical, problem-solving, and time-management skills, and you jump at the opportunity to take ownership of projects and/ or initiatives.
You are comfortable providing IT support to C-Level users both face-to-face or remotely over the phone, and you have no problem being available after hours.
You work well under pressure, and are comfortable working under tight deadlines, conflicting priorities and changing project requirements.

Do you have the skills that will enable you to succeed in this role?

You have excellent communication skills (both written and verbal) and can interact with both technical & non-technical stakeholders.
You have at least 5+ years of hands-on technical working experience in providing systems and desk-side support.
You can demonstrate hands-on technical working experience in providing Senior VP & C-Suite level users (e.g., COO, CEO, CFO, CTO) with technical and training support.
You have at least 2+ years of hands-on technical working experience with planning, managing and executing on IT projects and initiatives, such as application rollouts and upgrades.
You have 3+ years of extensive working knowledge in both utilizing and supporting applications, such as: Microsoft O365 environment, Microsoft Exchange, Windows 10, Active Directory, and Domain support.
You can demonstrate expert technical knowledge & understanding of how to support both Windows OS and Mac iOS platforms.
You possess technical working knowledge of LAN/WAN environments.
You also possess superior problem solving and decision-making skills to resolve issues quickly, while working under pressure in a dynamic and fast-paced environment.
You completed a post-secondary education with a focus on Computer Science or Engineering disciplines or in a related technology field.
Knowledge and/or experience with Microsoft Power BI or Mobile Device Management Application(s) (MDM) would be an asset.

What’s in it for you?

Our focus is on finding a candidate to complement and strengthen our existing teams’ skillsets and improve our support model and mandate to increase productivity and drive the digital adoption of new technologies across Scotiabank’s global footprint. By joining our team, you will have the opportunity to showcase your technical skills and abilities by supporting Scotiabank’s executive leadership team as we push towards becoming the leading bank in the Americas.
You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.
We foster an environment of innovation and continuous learning.
We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
We care about our people, allowing them to design how they work to deliver amazing results.
We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.
While we currently work remotely from home, when we can physically return back to work, our primary office in downtown Toronto is:
Renovated with a design focus on enabling collaboration through both environment and technology.
Located in the heart of Toronto’s financial district, the work site is located right above the TTC’s Line 1 King subway station & is located minutes from GO Transit/VIA Rail hub at Union Station; as well as the TTC’s King 504 streetcar line.
Just minutes from the Gardiner Expressway & the DVP.
Located next door is The Commons, a dining space for employees where breakfast & lunch are served. Also, The Bean serves hot/cold beverages & snacks.
Directly accessible to The PATH & its many food courts, restaurants, grocery stores, LCBO, hairdressers, pharmacies, gyms, clothing stores & services.


Location(s):  Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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