Toronto Employment Platform

Trainer – Corporate Cultural Sensitivity Program

Mississauga, ONFull-time, Temporary$55,000 – $59,115 a year


Trainer- Corporate Cultural Sensitivity Program




Full Time, Temporary


Manager, Employment & Newcomer Services


Mississauga Sussex Centre


May 1, 2020 – March 31, 2021


$55,000 – 59,115 prorated/per annum


Mondays to Fridays 8:30am to 4:30pm

(Some evenings & weekends may be required)


Centre for Education & Training with funding from the GTAA Propeller Project, is seeking an experienced Trainer – for the development and delivery of Corporate Cultural Sensitivity workshops. These workshops will be delivered to businesses in the GTAA and will address the needs of the newcomer workforce facing issues of underemployment in their respective fields. Working with employers, this project will assist their understanding and support for the needs of newcomer employees.

Reporting to the Manager of Employment & Newcomer Services, the successful candidate will utilize their previous experience to work with key stakeholders in the design and development of a tailored curriculum and materials for training activities; organize and facilitate the delivery of customised communication and cultural sensitivity workshops, conferences and/or other educational presentations (in-person and online); and will provide a variety of training interventions, resources, and support to employers to increase intercultural awareness and to improve cross-culture communications in the workplace. The Trainer-Corporate Cultural Sensitivity is also responsible for all workshop content creation and coordination, as well as the management of subject matter and materials.


  • Work in partnership with key stakeholders to develop a customized program curriculum.
  • Provide program outreach/marketing and recruit appropriate corporate participants for the program.
  • Facilitate and deliver customized workshops (in-person and online) and related activities including liaising with subject matter experts.
  • Assist businesses to develop an action plan based on the content of the workshops/training
  • Track corporate participant enrolment, progress, evaluations, feedback and other information by maintaining a program database
  • Create and implement qualitative and quantitative surveys to enhance program effectiveness
  • Collect and analyze statistics and program evaluation data, make recommendations and develop strategies for process improvement, draft monthly/quarterly reports for review by the Manager.
  • Assist corporate participants to identify other training needs that they may have for the development of future workshops or training opportunities.
  • Set up program facilities, order resources, and prepare program materials.
  • Provide corporate participants with the appropriate resources and referrals to further understand intercultural and cross-cultural dynamics of the Canadian workplace and provide one to one support to corporate participants
  • Contact corporate participants after the program ends to offer further individual assistance and to determine participants’ achievements in relation to action plans.
  • Other related duties as assigned.

  • Post-secondary degree or diploma in business, social services, or related area
  • Minimum 2 years’ experience working directly with newcomers in a related field and/or acute awareness of inter-cultural /diversity issues pertaining to working with diverse groups.
  • Minimum 2-3 years of direct work experience as a facilitator /corporate trainer in any industry in a group setting to adult learners.
  • Demonstrated experience assessing training needs, creating training materials to fulfill those needs, and delivering the training
  • Demonstrated ability of creating high quality presentations using a variety of technologies and equipment (e.g. Zoom, WebEx)
  • Demonstrated use of computer technology, including Microsoft Office (Word, Excel, PowerPoint and Outlook), various web browsers, Internet networks, and on-line engagement tools
  • Ability to learn new technology tools such as the TCET’s parallel data management system (CETRA) and government database management system.
  • Experience delivering training both in-person and in an on-line environment.
  • Demonstrated knowledge of LMI, job search and recruitment and community resources
  • Demonstrated understanding of community resources, programs and services
  • Excellent interpersonal, communication and teamwork skills
  • Experience working in a fast-paced environment
  • Goal oriented, highly organized and flexible and adaptable: with superior time management skills
  • Ability to work evenings, weekends or split shifts as necessary
  • Only candidates can apply for this job.

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