HUMAN RESOURCE AND ADMINISTRATIVE MANAGER
Act as a true business partner working with local, regional, and international stakeholders with the goal of driving a clear strategy for people and culture that will drive business success and ensure a great employment experience
Participate in Executive Leadership meetings to gain insight in business strategic plans, developing coordinating HR strategies and actions to support the business goals and counsel/ red flag any limits on human capital
Manage HR Generalist and Office Services Coordinator
Responsible for all facets of Human Resources:
People Planning – based on business growth projections and budget, work with Headquarters to determine yearly headcount and adapt department structure to account for new staff
Full Cycle Recruitment – work with Heads of Departments to develop position profiles, adjust structure and workload if/as necessary, post/qualify/interview, negotiate compensation, hire, on-board and off-board
Performance Management – Lead annual review process and incorporate individual feedback to determine annual bonus payments, develop quarterly KPI metrics for all levels of staff
Training & Development – Develop program and policy, work with staff to participate in continuous learning courses as per their role and career development plan, advocate for budget to support the program, track outcomes for participants
Compensation & Benefits Management – Regular review of full compensation of all staff to ensure dollars are commensurate with roles and responsibilities, audit for bias, implement annual salary increase and other adjustments as required ensuring total rewards are competitive, negotiate with benefits provider on services and costs
Employee Relations & Engagement – Provide guidance to employees and leadership regarding people issues; counsel for performance problems, execute twice yearly Employee Survey, assess results, and implement necessary actions to address any company shortcomings
Health & Safety – Ensure that the company provides a safe environment in which to work; develop policy and implement all COVID safety protocols for staff including WFH process and schedule
Compliance – Keep current with local employment laws and regulations and recommend best practices to main compliance (ESA, WSIB, Canadian Human Rights Code, MOL, etc.)
Complete oversight of day-to-day functions of the office, working with suppliers and vendors to ensure seamless operations for the staff. Duties performed by Office Administrator.
IT – triage IT issues and work with HQ or 3rd party for solutions, procure hardware and software staff and manage fixed asset’s according to fixed timeline, handle office security (access/ alarms/ cameras)
Legal – function as Canadian lead for all legal issues including all channel partner contracts, customer escalations, trademark filings, employment issues and all other agreements.