Are you looking for unlimited opportunities to develop and succeed? With work that challenges and makes a difference and a flexible and supportive environment, we can help our customers achieve their dreams and aspirations.
Do you enjoy working in a fast –paced environment? Do you enjoy the challenge of solving complex problems with the support of a highly skilled team? Are you passionate about using your technical skills to provide a great experience for users? Do you like to be part of a dynamic team that does serious work but also likes to have a good time along the way? Yes I do, tell me more! We’re looking for a Business Systems Analyst to work directly with clients and internal customers to develop creative solutions and deliver excellent service. This position will allow you to leverage your technical skills, analytical skills, problem solving techniques and customer service aptitude by combining them to ensure 24×7 availability of a complex, mission critical suite of applications that support our Consumer Markets clients. It’s fast paced, there’s never a dull moment, and you’ll be part of a talented team that enjoys working together. Okay, sounds interesting so far… What are some of the responsibilities?
You love to work collaboratively with Clients, Vendors and IT Peers to investigate problems, identify root causes and implement solutions that keep the problem from happening again.
Working with teams of Developers and BSA’s to successfully deliver service, solutions and continuous improvements.
Collaborating with Developers to define system requirements and test quality solutions to meet our business needs and delight our customers.
Sharing your skills and knowledge for the benefit of the team and providing direction and leadership to less experienced team members
Supporting and modifying application components across disparate platforms and technologies
Collaborating with geographically and culturally diverse cross-functional teams
Identifying trends and bringing great ideas to the table to support continuous improvement to team and departmental best practices Qualifications
What kind of experience are you looking for? I’m glad you asked. Some of these are definite needs and some are “nice to haves”… Needs:
Minimum 2+ years of BSA experience in a complex IT environment with large business applications
Relevant post-secondary diploma or degree in Business, or IS or equivalent work experience
Strong communication skills – We communicate A LOT so being able to be clear and concise with a measure of tact is a must.
A “figure it out” attitude – The ability to work independently and complete tasks with minimal supervision
Accountability – The ability to deliver work within agreed-upon deadlines and a strong commitment to quality
Familiarity with a multi-platform, distributed environment (Windows and some Mainframe)
You love learning and champion change
Caring for your fellow human beings – Our team is a family that cares for and supports one another. Team fit is as important to us as skill set. Nice to Haves:
A sense of humor. The work we do is serious but there’s no reason we can’t enjoy doing it.
Financial Services experience
We work in a Microsoft .NET platform so experience including Visual Studio, SQL Reporting Services
Web portal and/or IVR front end experience
ITIL V3 foundations And what’s in it for me? You will have the opportunity to enjoy:
Challenging work and complex puzzles to solve
Competitive pay and benefits
A team of talented colleagues to support you
Professional development and a wealth of career opportunities in a global organization
WorkSmart options to fit your lifestyle and workstyle
Being part of an organization that emphasizes philanthropy, volunteerism and supports giving back to our communities
A company that’s serious about encouraging and fostering collaboration and innovation
The strength and stability of a company that’s been doing business for more than 125 years I’m interested – What’s next? Great! You’ve passed the first test. Please apply to this posting with your resume/CV and a cover letter telling us what intrigues you about this role. Wait, that’s it? Where’s the fine print? Okay, in the spirit of being transparent, here are some of the “special conditions”:
There may be a requirement, from time to time, for overtime when incident or request volumes are unusually high About Manulife Manulife Financial Corporation is a leading international financial services group that helps people achieve their dreams and aspirations by putting customers’ needs first and providing the right advice and solutions. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions. At the end of 2016, we had approximately 35,000 employees, 70,000 agents, and thousands of distribution partners, serving more than 22 million customers. As of September 30, 2017, we had over $1 trillion (US$806 billion) in assets under management and administration, and in the previous 12 months we made $27.1 billion in payments to our customers. Our principal operations are in Asia, Canada and the United States where we have served customers for more than 100 years. With our global headquarters in Toronto, Canada, we trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges and under ‘945’ in Hong Kong.