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Manager, Housing & Child Care

The Manager, Housing & Child Care, manages and administers a diverse range of housing, homelessness, child care, early years, and homemaking programs within the Housing and Social Services department, in alignment with corporate strategies, plans, and priorities.

The Manager, Housing & Child Care supports strategic planning, budget development, work planning, human resources, staff development and change management and collaborates with internal and external stakeholders to build working relationships that are mutually beneficial.


Leadership/Planning – Establish tactical plans, objectives, and metrics that contribute to the Corporate and Departmental strategic operating plans. Align the work of the division with the broader goals and objectives of the service area.

Participate in the development of annual operating plans and budgets and manage actionable work plans for achieving results including regular evaluation of performance measures and outcomes, corrective action where warranted and regular reporting on progress. Manage complex project assignments, including the development of project objectives and terms of reference consulting with relevant stakeholders. Undertake formal consultations and evaluations.

Service Delivery – Manage the annual budget for Housing and Child Care. Identify issues and reallocate resources as required in order to ensure achievement of objectives. Develop systems and procedures to maintain the operating quality and efficiency of the division. Manage expenditures for all housing, homelessness, early years, and child care programs. Maximize federal, provincial and private or non-profit equity dollars available for existing and potential new housing and child care programs. Manage the administration of housing and homelessness programs that impact and involve funding/oversight to social housing providers, private and non-profit developers, rent supplement landlords, social agencies, and emergency hostels in Kingston and Frontenac County. Manage the administration of child care programs that involve funding to child care providers, EarlyON programs, and other child care subsidy programs. Ensure effective implementation of housing, child care and homemaking programs.

Health & Safety – Lead, promote, and model a culture of health, safety, well-being, and respect.

Customer Focus – Ensure the customer perspective is a driving force behind decisions and activities. Promote efficient, effective and responsive programming that considers individual as well as community needs when balancing against fiscal and legislative responsibilities.

Building Relationships – Use collaborative relationships to facilitate the accomplishment of work goals. Assist the Director with the selection, evaluation, and management of staff, vendors, and external consultants. Liaise with Provincial and Federal officials and local housing and child care/early years stakeholders concerning financial, administrative and other conditions relating to the operation of specific programs funded by the three levels of government. Act as a liaison to effectively deliver services within the network of community services, homelessness services, child care, homemaking and housing providers. Liaise with not for profit and private key stakeholders to identify creative solutions to housing and child care/early years challenges. Manage and support the work of the Housing and Homelessness Committee and liaise with committee members, community stakeholders and compile relevant information for the preparation of reports to City Council or standing committees as appropriate. Participate in periodic speaking engagements and meetings with other agencies and City staff to advance departmental operating plan objectives.

Facilitating Change – Facilitate the implementation and acceptance of change within the workplace.

Coaching & Develop – Engage team members in developing and committing to an action plan that targets specific competencies, skills, or knowledge needed to achieve performance improvement or prepare for success in new responsibilities. Manage employees by establishing annual performance goals, allocating resources, and assessing annual performance.

Qualifications, Competencies

University degree in Social Sciences, Urban Studies, Social Work, Business Administration or equivalent;

5-7 years’ experience, including in project management, budget preparation, policy development, program planning, change management, human resources management and working with a variety of stakeholders, in a social services or housing programs related field;

Municipal government experience considered an asset;

Other Certifications and Requirements

Required to obtain and maintain satisfactory CPIC (Criminal Record Check including Vulnerable sector) at own expense

Skills, Abilities, Work Demands

In depth knowledge of the full spectrum of housing and child care/early years programs available in the Province of Ontario and related legislation;

Familiarity with Ontario municipal roles, functions, issues, challenges, legislative, and policy frameworks;

Excellent leadership skills with the ability to coach, motivate and develop employees;

Ability to build trust and credibility in a politically sensitive role with competing demands and priorities;

Strong computer skills including MS Office;

Advanced problem solving skills with the ability to negotiate, mediate and resolve conflicts;

Ability to work in a politically sensitive environment while demonstrating tact and diplomacy;

Strong knowledge of municipal and administrative policies, procedures, by-laws and relevant employment legislation including MFIPPA legislation and regulations including a full spectrum of housing and child care programs available in the Province of Ontario and related legislation;

Ability to write, review and edit complex reports including reports to Council and other municipal standing committees;

Ability to develop, review, and implement complex policies;

Ability to analyze departmental budgets and provincial funding programs to maximize value and resources;

A recognized housing/property management designation is an asset

Customer Focus, Teamwork, Results Orientation, Integrity

Closing Statement

Please apply to Career Opportunities at:

Your resume must clearly demonstrate how you meet the requirements of the position. Please upload to your profile, any educational Degrees, Diplomas and/or Certificates that are relevant and required for the position you are applying to. We thank all of those who apply; however, only those selected for further consideration will be contacted. The City of Kingston is an equal opportunity employer. Accessibility accommodations are available for all parts of the recruitment and selection process. Applicants need to make their needs known in advance. Information collected will be handled in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

Only candidates can apply for this job.

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