As a Project Manager, you’ll ensure the successful implementation and deliverability of projects, enabling customer success. You recognize that leading software implementations is about more than just controlling scope, schedule, and budget. You are a tireless customer advocate, and trusted internal advisor who helps guide optimal implementation by separating wants from needs, making recommendations, and providing coaching on software and industry-based best practices.
As part of the Professional Services team, you’ll fuel the success of Resolver by developing profitable B2B partnerships that drive software usage, generate business opportunities, and enable us to collect market feedback.
Responsibilities:
Project Delivery (90%)
Establishing a shared vision of success across all project stakeholders, securing a collective understanding of project scope, delivery approach, task ownership, and work outputs
Managing customer expectations while enabling the project team to surpass them
Leading regular project discussions with customers and project teams to review work plans, risks, actions, issues, and decisions; driving projects to completion and minimizing “time to value”
Controlling and communicating project scope, schedule, budget, and risk to all stakeholders
Maintaining a healthy project margin and ensuring timely project invoicing
Collecting customer and peer feedback to gauge project success and institutionalize lessons learned
Cultivating customer references and identifying upsell opportunities
Participating in the development and refinement of a “fit for purpose” project delivery methodology that encourages consistency, quality, and timeliness of project delivery
Measures of success: billable utilization, project margin, customer feedback (references, NPS, upsell), peer feedback
Presales Support (10%)
Leading discovery sessions and/or workshops to capture project success factors and define project scope
Identifying and recommending a project delivery approach based on the customer’s unique needs
Determining the activities required to deliver the project scope and producing associated work estimates
Documenting the project scope and work estimates in the form of a Statement of Work
Communicating the project scope and work estimates to Sales, customers, and project team members
Developing processes and tools that reduce the amount of time required to produce estimates and contracts
Measures of success: participation in presales activities, timely and accurate work estimates, timely and accurate statements of work, development of estimation processes and tools.
Your Background:
Bachelor’s degree or College Diploma in Computer Science/Information Systems or equivalent
3+ years of prior experience in Project Management delivering enterprise-wide COTS (Commercial-off-the-Shelf) solutions
Experience with Visio, MS Project, MS Office, and CRM’s such as Salesforce
Experience creating and securing Statements of Work and project Change Orders
Experience working in an ambitious small to midsize software company is an asset
A bout Us: Resolver:
Resolverites strive to Aim Big so that our teams can Be Great and as a company we can Be loved by Customers. We help customers protect what matters by enabling them to take maximum advantage of industry leading technical solutions that make the complex simple. We’re growing, both organically and through acquisitions, and we need amazing people to make it happen.
We believe in hard work and having fun while we work. We invest in our people, and we think big.
Great benefits: 100% paid by us for health, dental and vision (for our glass-wearing friends, that’s every 12 months!)
Wellness/fitness reimbursement: we care about your health
Beverage benefits: coffee/tea/lattes…unlimited! How about beer o’clock
Vacation: it’s generous…we want you to re-charge your batteries.
Flexible: tired of punching a clock and wearing a suit? Us too!
External learning budget: we want you to develop and grow
Office fun: our foosball table, pub crawls and foodie bake-offs keep it fun!
Interested?!
If you want to work in a highly collaborative environment and are committed to making a difference, we’d like to meet you. We truly appreciate all interest and will happily reply to qualified candidates!
Resolver is committed to providing accommodations for all persons with disabilities. If at any point in the recruitment process you require accommodation, please notify the applicable recruiter or contact us directly at [email protected]
