Toronto Employment Platform

Lead Operations Representative

Toronto, ON

Bank of America is one of the world’s largest financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk-management products and services. Following the acquisition of Merrill Lynch on January 1, 2009, Bank of America is among the world’s leading wealth management companies and is a global leader in corporate and investment banking and trading across a broad range of asset classes serving corporations, governments, institutions and individuals around the world.


The Payments team processes incoming and outgoing electronic, manual payments for the Bank’s clients, branches and departments. The types of payments processed are Customer Transfers, Bank to Bank transfers, Payroll and Pension payments in various currencies.

The Lead Operations Representative is responsible for day-to-day processing of electronic and manual payments while adhering to established deadlines.

The Lead Operations Representative will be required to work weekends or statutory holiday and provide coverage as required to meet business needs


  • Repair Electronic payments on both GBS (Global Banking System)/ AS400 systems
  • Open on-line cases and complete investigations on same day wires and other queries as received
  • Route incoming messages to various departments within Operations
  • Process bulk files/pension payments
  • Process Exotic Currency payments
  • File and send boxes to offsite storage while maintaining storage records
  • Data Entry
  • Process manual payments and manual accounting entries
  • Process Electronic Funds Transfer (EFT) files
  • Handle other payment process-related duties and functions as assigned
  • Prioritize daily tasks to ensure deadlines and deliverables are met
  • Identify and implement process improvements
  • Perform User and Performance Acceptance testing

  • Qualifications

  • One to three years of experience in payments processing with financial institutions an asset
  • Working knowledge of AS400/GBS or payment systems an asset
  • Knowledge of payment processing and payments Canada clearing rules
  • Familiarity with SWIFT messages and proper formatting
  • Working knowledge of Accounting concepts
  • Proficient with Microsoft Office applications, SWIFT Alliance systems with keyboarding skills
  • Excellent communication, organizational and problem solving skills
  • Demonstrated ability to work independently with minimal supervision as well as in a team environment
  • Willingness to learn and take on new tasks
  • Must be willing to work a flexible schedule and statutory holidays
  • Ability to meet established deadlines in a fast paced environment with changing priorities
  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
  • Excels in working among diverse viewpoints to determine the best path forward.
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change.
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base.
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Post-secondary education

  • What Bank of America Merrill Lynch Offers

    Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence – in everything we do, every time we do it – we deliver the full value of Bank of America for our clients, our shareholders and our employees.

    Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.

    Bank of America Merrill Lynch is an Equal Opportunity Employer.

    Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.

    Only candidates can apply for this job.

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