Toronto Employment Platform

E-Commerce Operation Specialist

Job Description:
  • This role will operate out of our Toronto Headquarters and support MINISO across the North American market (Canada + US).
  • Support the daily operations of our North American e-commerce online stores including product uploading, copywriting, and other execution-related tasks.
  • Manage multiple customer service emails across the North American market.
  • Manage Google Business pages and Yelp page across the North American market.
  • Resolve a high quantity of customer inquiries in a consistently timely and reliable manner.
  • Collaborate with other stakeholders such as the Area Managers, the merchandising team, the marketing team, and third-party warehouses to find solutions to customer inquiries.
  • Improve the current customer service process to upgrade customer satisfaction, efficiency, data recording quality, and information sharing between stakeholders.
  • Execute recurring administrative sales reports on a weekly basis.
  • Support our RED (Xiao Hong Shu) social media account.
  • Complete other ad-hoc tasks upon request.


  • 1 year of experience working with e-commerce operations for a similar lifestyle brand is an asset.
  • 1 year of experience working with customer service emails is an asset.
  • Proficiency with Microsoft Suite and Google Suite.
  • Strong written and verbal communication skills.
  • Highly organized with strong time management skills.
  • Able to self-manage and has an entrepreneurial mindset.
  • Strong attention to detail.
  • Proficiency in Chinese Mandarin is an asset. The role requires occasional communication with Chinese-speaking team members in our MINISO China HQ.
Only candidates can apply for this job.
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