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Branch Supervision and Service Manger – Toronto, ON

Requisition ID: 104502As a cornerstone business within Scotia Wealth Management®, ScotiaMcLeod has earned a reputation for integrity based on service excellence and trusted investment advice. Our advisors and teams pride themselves on exploring innovative approaches to protecting and growing their clients’ assets. When you join ScotiaMcLeod, you’ll be empowered to deliver Enriched Thinking®, a unique approach that incorporates your client’s thinking, as well as our thinking, to drive results. You’ll work with a team of specialists to deliver a client-centric approach to wealth management, enabling you to consider all the facets of your client’s life, family and business. With a focus on total wealth planning, and wealth specialists to help you deliver on this unique value proposition, you’ll be enabling clients to see not just the big picture, but all the little ones too.

 

Purpose : The primary objective of this position is to comply with IIROC supervision Rules and Regulations as well as supporting the Management Team in achieving overall branch growth and profitability. The role is also responsible for guidance and support to the Advisory Teams as it relates to sales supervision as well as general service and branch operations. 

 

Key Accountabilities:

•    Performing Tier 1 Supervision of advisors for IIA and its sub-branches in accordance with industry regulations and firm policies and procedures alongside the National Supervision Team on behalf of the Branch Managers.
•    Responsible for the maintenance of the required Internal Control branch files.
•    Provide training and coaching to staff as required for the firm’s implementations and processes.
•    Prepare and manage the BAC agenda and its required action items.
•    Ensure branch readiness for upcoming audits.
•    Review and approve all new accounts in accordance with IIROC and SCI policies and procedures.
•    Review and submit for approval all advertisements, sales communications and marketing activities in accordance with IIROC and SCI’s social media policies.
•    Ensure branch level supervision is performed and compliance procedures met for anti-money laundering, privacy and other federal and provincial regulatory requirements.
•    Perform initial assessment on all client complaints and discuss with the Management Team required actions.
•    Work with advisory teams in the implementation of new rules and regulations.
•    Familiarization and understanding of the Country Rules.
•    Tracking and yearly review of PEPs.
•    Undertake regulatory initiatives as required.
•    Escalation point for the advisory teams for account and documentation issues.
•    Approval for cancel and amend requests, cheque requests and third party deposits.
•    Staying informed of industry trends and issues.
•    Ensuring compliance policies and procedures are followed and put into practice.
•    Reviewing and following up on all head office corporate audits to ensure compliance and attention to deficiencies. Assist as required in providing responses back to head office including findings from compliance department reviews.
•    Ensuring appropriate internal controls are in place and functional.
•    Proactively identifying and implementing any process and procedural improvements.
•    Ensuring proper maintenance of evidence of supervisory reviews, approvals and activities, such as inquiries made, replies received, actions taken, date of completion, etc.
•    Liaising with the Compliance Department, identifying patterns and on-going concerns to be addressed through training initiatives.

 Develop and maintain value-added, on-going relationships with Advisory teams by:
•    Building relationships with Advisory Teams to help them find solutions to their issues and concerns
•    Assisting teams in understanding and implementing compliance rules in their business
•    Working with the Regional Director and Branch Management  to strengthen relationships with Advisors, by assessing their needs and providing information to assist with their business
•    Working with Advisors when new policies are introduced to ensure their understanding of them
 Manage the quality and efficiency of branch operations by:
•    Resolving and responding to risks that arise on a daily basis in a timely manner
•    Answering questions surrounding applicable Company products and services
•    Communicating new policies and procedures to the branch’s support staff and advisors to ensure all lines of business work together to help advisors grow
•    Facilitating effective communication between Advisory teams, other departments and Head Office
•    As requested, conduct meetings with Advisors and branch support staff
•    Contributing to the on-going development of policies and procedures
•    Using effective time management skills to prioritize completion of tasks and issues
 Skills and Experience:
•    Minimum 5 to 10 years’ experience in the financial services industry, with some branch and sales management experience and accomplishments.
•    Strong understanding of, and experience in, general management concepts, i.e. finance, human resources, marketing, sales, compliance, operations
•    Proficient in MS Office (outlook, word, access, excel).
•    Commitment to on-going industry education and CE requirements to remain registered
•    Proficiency in written and oral Spanish is mandatory.
 Educationa and Accreditations: 
•    Related university degree or experience
•    Canadian Securities Course (CSC)
•    Branch Managers Course, Effective Management Seminar
•    Conduct and Practices Handbook (CPH)
•    Must be able to be licensed in a  Supervisory capacity of Registered Representatives 
 
 

Location(s):  Canada : Ontario : Toronto 

Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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