Requisition ID: 104402Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Purpose
Contributes to the overall success of the Automotive Operations Team / Retail Products & Services in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the teams business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Analysis of Operational Issues & Support to Clients (Retail and Commercial), DFC and AF Staff
As a point of contact to the DFCs, provide exceptional operational support and technical expertise for issues that impact Clients, DFC and Automotive Finance (AF) staff;
Manage requests from staff, customers and other departments regarding changes to policies, products, programs and procedures and provide recommendations within agreed upon timelines;
Researching, responding and actioning in a timely manner issues raised to AF by Retail Service Centre, Customer Contact Centres, Office of the President, and other areas of the Bank
Operations Support
Responsible for supporting the Senior Manager, Operations for the day-to-day management and ongoing analysis of operational support provided to assigned business units;
Ensures all assigned DFC/Dealer support-related communications are thorough, well written, documented and proceduralized
Assists with proceduralizing identified areas of opportunity for improvement
Reviews existing monitoring systems to identify and escalate variances and non-compliance;
Responsible for operations support on INFOR tool and scheduling
Create monthly Lean Sustainability Report
Project Administration Support
Administer and manage the business line-wide project intake list (AF Key Project List), including soliciting updates from all project owners and effectively communicating updates to all relevant parties including AF senior management;
Ensure all AF/SDA key projects are properly prioritized and approved, including confirmation of authorization to proceed from AF Senior Management for each project;
Maintain all revisions to the AF Key Project List, including updated delivery dates and milestones; identify and correct any information gaps on the AF Key Project List in collaboration with relevant project owners;
Manage the project intake process to ensure it provides the most effective method for obtaining authorization and prioritizing projects. Recommend changes to the process if identified as required to accomplish those goals.
Carry out any and all work delegated by the Senior Manager, Operations.
Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabanks Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
Champions a high performance environment and contributes to an inclusive work environment.
Job Requirements
3-5 years business program experience
Bachelors degree and asset
High customer focus
Self-reliance and pro-active approach to work
Advanced problem solving, financial and analysis skills to deal with complex operational issues, across functions
Ability to analyse complex cross-functional problems and identify opportunities for improvement within the overall context of the business and its service delivery functions;
Capable of managing / supervising a number of issues simultaneously using defined procedures and methodologies
Ability to identify and implement continuous improvement initiatives through methodologies
Able to analyse and work with complex statistical and financial data or information
Demonstrates integrity when working with colleagues and leads others by setting example of required behaviours
Assisting with skills development and delivery of change and development initiatives
Excellent written and verbal communication skills with superb attention to detail
Ability to build strong cross-functional business relationships.
Working conditions
Work in a standard office-based environment; non-standard hours are a common occurrence.
Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.