Toronto Employment Platform

Privacy Officer, Incident Response & Governance, Global Compliance

Requisition ID: 99685Join the Global Community of Scotiabankers to help customers become better off.



Purpose of Job


The incumbent will promote and support the mandate of the Scotiabank Privacy Office, which includes protecting Scotiabank, its directors, officers and employees from the serious adverse consequences of non-compliance with privacy legislation (including regulatory sanction and damage to reputation).


Key Accountabilities


The incumbent will support Scotiabank’s privacy program and is accountable for: completing access to information requests, providing support to business units in managing privacy incidents, and providing privacy training and awareness.


Specific accountabilities include:

1. Access to Information Requests

The incumbent will work cooperatively with relevant business units in conducting customer access information requests in accordance with relevant privacy legislation and regulations.

2. Breach Management

Providing support for the Bank’s customer-facing business lines and/or centres to effectively manage privacy related customer complaints.
The incumbent will collaborate closely with the Office of the President – Customer Concerns, Branch Customer Experience, Wealth Management and the Customer Contact Centres, among other units, to support complaint resolution.

3. Training and Awareness

Assisting in the implementation of applicable internal and customer-facing privacy and related policies and guidelines.
Delivering on-going privacy training and awareness to employees.
Working with business unit compliance officers to help promote awareness of “best practices” on privacy issues.

Functional Competencies


The incumbent must be:

Knowledgeable about global privacy and information security regulations, enforcement trends and best practices.
Knowledgeable in risk management, privacy and compliance controls and customer dispute resolution strategies.
Analytical and highly organized with strong multi-tasking, documentation and record-keeping skills.
Skilled in communicating both verbally and in writing in order to develop succinct and useful reporting on compliance issues for a Management audience.
Proficient in using Microsoft office applications, in particular, Excel, PowerPoint and Word.
Sensitive to the diverse cultural make-up of the Bank’s customer and employee population.
Able to solicit and keep the good will and cooperation of a wide range of individuals, including operational and senior management, while providing advice, guidance and strategic influencing on complex privacy compliance issues.

The incumbent must have:

Sound judgment and a strong practical approach to considering courses of action.
The flexibility to balance multiple accountabilities with competing priorities.
The ability to work independently and to tight deadlines, and to quickly adapt to unforeseen changes in priorities and initiatives.
2+ years of experience working in a financial services company preferably with related work experience in Privacy or Compliance.

Other desired skills:

Certified Information Privacy Professional (CIPP), or Information Technology Certification an asset.
Spanish proficiency an asset.

Educational Requirements

The incumbent is expected to have an Undergraduate University Degree (preferably in business or Information technology).

Location(s):  Canada : Ontario : Toronto 

As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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