Requisition ID: 105189 Cost Centre: IB RETAIL DAY TO DAY PRODUCTS Employee Referral Program Potential Reward: We are committed to investing in our employees and helping you continue your career at Scotiabank.
Purpose
The Vice President, Segments, Consumer and Small Business, International Banking (The VP), provides strategic direction and leadership related to Retail Credit Risk and our key customer segments to drive growth and profitability within our risk appetite for the International Banking division and within each of our markets. The VP reports to Senior Vice President, Consumer & Small Business. This role will be a strong partner with Global Risk Management with capabilities to manage risk exposures across segments and will support our Retail key strategic priorities leveraging analytics. This role will drive the strategy for our Affluent and Small Business segments, including overall governance and defining target operating models, segmentation, value propositions and operational delivery for an exceptional customer experience They will ensure business strategies, plans and initiatives are supported in compliance with governing regulations and risk policies and procedures. This role is also critical in supporting the Retail Consumer and Small Business transformational efforts as we continue to drive a customer first culture, while ensuring the central team adds value to our local markets and supports executional efforts of key strategic priorities.
Accountabilities
Leads the strategy, operating model and framework for the Affluent and PYME small business customer segment to drive growth and profitability, strong leadership engagement and strong governance.
Owns the partnership with Global Risk Management in Toronto on behalf of the Retail business, leading strategies and initiatives to support growth opportunities within our risk appetite
Proposes business initiatives to maximize risk adjusted return based on local market opportunities and established risk appetite supports the implementation and review of approved credit risk policies and initiatives across our markets
Defines and leads the planning and execution of the affluent and PYME segment growth strategy and customer value proposition in partnership with local country Segment and Product teams
Drives development and deployment of business plans for Affluent and PYME customer acquisition, engagement and retention partnering with Risk and Analytics on campaign generation and lead quality
Drives end to end customer segment journey reviews, identifying opportunities to improve the customer experience, digitize processes and/or streamline for efficiencies
Lead improvements in operating processes and procedures to ensure an efficient and exceptional distribution experience
Oversee preparation of segment and business plans including target sales, volume, marketing strategy, consumer segmentation, product positioning, objectives and life cycle recommendations to achieve overall business goals
Create in conjunction with Finance and the Analytics and Insights teams the development of a robust financial reporting and metrics for the affluent segment, which facilitate effective segment management and decision making.
Prepare regular reporting to Executive management on segment and product performance key metrics acquisition, activation, engagement, retention & delinquency management
Directs day-to-day activities in a manner consistent with the Banks risk culture and the relevant risk appetite statement and limits. Communicates the Banks risk culture and risk appetite statement throughout their teams.
Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Builds a high-performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team.
Education / Experience
Undergraduate degree in Business Administration or similar (MBA or advanced degree preferred);
Strong Credit Risk Management experience;
Broad knowledge of the Banks business lines and corporate functions;
Passionate about customer advocacy, driven towards high-level customer service and brings a track record in customer success within the financial industry;
Demonstrated leadership skills with a superior ability to be proactive through the use of strategic influencing.
Location(s): Canada : Ontario : Toronto Scotiabank is a leading bank in the Americas. Guided by our purpose: “for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets. At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.