Requisition ID: 100454 Cost Centre: PROCESSING CENTRE EXP Employee Referral Program Potential Reward: We are committed to investing in our employees and helping you continue your career at Scotiabank.
Purpose
The incumbent supports advanced analytics and executive reporting projects for Global Operations that deliver quantifiable benefits and improvements in business processes aligned to strategic objectives. The incumbent will leverage quantitative knowledge, story telling skills, data visualization tools and business knowledge to drive a superior customer experience and enable business strategy. She/he will ensure all activities conducted are in compliance with governing regulations, internal policies and procedures.
Accountabilities
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Proactively drives data-based decision making across functions by making analytical recommendations based on operational/financial/customer data and benchmarks. Implements initiatives for operational efficiencies and cost savings.
Leverages advanced analytics techniques to improve end-to-end business processes, such as predictive & prescriptive analytics and simulations for optimization.
Builds and maintains relationships with multiple stakeholders and keeps cross-functional lines of communication with data delivery network.
Provides advanced data mining techniques to provide fact-based analysis. Leverage agility and creativity to maximize value and insight delivered by data analysis. Utilize varied and complex data sources, including enterprise data lake (Hadoop), cloud, and diverse source systems.
Utilizes visualization tools (Power BI) to communicate analytical insights and to support relationships with executive leadership. These insights are expected to strategically influence decisions of business operations management.
Analyzes Internal Survey results and prepares presentations to communicate key insights.
Maintain awareness of best practices in the field of data analytics and adopt a continuous learning model to reflect quality of work that is produced
Identifies and implements use cases for enhancing customer experience across business units using advanced techniques, such as customer segmentation, text analytics (NLP) and experimental research.
Understands how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions.
Actively pursues effective and efficient operations of his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct.
Champions a high performance environment and contributes to an inclusive work environment.
Dimensions
Advanced Analytics Use Cases
Executive Reporting
Customer Experience
All operational functions in Global Operations
Education & Experience
Postgraduate University degree in analytics, data science, engineering, statistics, mathematics or related fields
4+ years of experience in managing and analyzing data with advanced techniques
Working experience in customer analytics, text analytics and experimental research
Advanced knowledge of Python, R, SQL, Power BI and DAX
Knowledge of Banking Industry, such as products, services, policies and procedures, regulations and related regulatory requirements is an asset
Excellent communication skills to effectively present complex information in simple terms
Working Conditions
Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel globally.
Location(s): Canada : Ontario : North York
As Canada’s International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Banks six guiding sales practice principles to ensure they act with honesty and integrity.At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.
